Week Offs: 2 Rotational Offs between Monday to Friday
Saturday & Sunday: Fixed Working Days
We are looking for candidates with excellent communication skills to join our OCH – Healthcare Customer Service & Collections process.
Key Responsibilities
- Handle customer interactions professionally and resolve queries effectively
- Manage healthcare-related customer service and collections activities
- Communicate clearly and confidently with customers
- Follow process guidelines and maintain service quality
- Handle payment/collection-related conversations professionally
- Meet assigned performance and quality targets
- Maintain accurate records of customer interactions
Requirements
- Excellent verbal and written communication skills
- Freshers and experienced candidates can apply
- Customer service, collections, BPO, healthcare or related experience is an advantage
- Comfortable working in 24/7 rotational shifts
- Willingness to work fixed Saturdays and Sundays
- Robust customer-handling and problem-solving skills