Role & responsibilities:

- Lead the administration, support, and maintenance of Windows Server and Linux server environments hosted across hybrid infrastructure.
- Oversee server lifecycle and maintenance activities, including patch management, cumulative updates, OS upgrades, SQL upgrades, and infrastructure or network changes.
- Manage and optimize infrastructure and application monitoring using enterprise tools such as Dynatrace, Cisco Meraki, HP SIM, SolarWinds, storage monitoring platforms, and Azure Monitor.

- Maintain working knowledge of server hardware platforms and operational considerations across major vendors such as HPE, Dell, and IBM.
- Drive proactive monitoring, event correlation, and performance improvement initiatives to improve service availability and reduce operational risk.
- Own ServiceNow incidents through final resolution, including triage, stakeholder escalation, and participation in major incident calls to capture technical findings, status updates, and follow-up actions.

- Lead planned and unplanned network incident response through triage, escalation, stakeholder communication, and final resolution.
- Apply ITSM, ITIL,



and SAFe-aligned practices to support stable, repeatable, and well-governed operations.
- Evaluate and support the adoption of modern technologies and automation capabilities, including UiPath, GenAI, machine learning, and Copilot, where applicable to IOC operations.

- Strong understanding of server operations, infrastructure monitoring, break-fix support, patching, and enterprise change execution in hybrid environments.

- Demonstrated experience improving operational performance through proactive monitoring, process optimization, and incident reduction.

Preferred candidate profile:

- 10-13years of relevant work experience in leading or managing 24x7x365 infrastructure or IOC/NOC operations.
- Robust analytical, problem-solving, multitasking, and decision-making skills in high-volume operational environments.
- Excellent verbal and written communication skills, with demonstrated ability to lead teams,manage stakeholders, and communicate effectively during incidents and escalations

📌 Noc Manager (Hyderabad)
🏢 Clarus Advisers
📍 Hyderabad