Responsibilities :

- Manage and support AWS infrastructure and troubleshoot issues across AWS Linux and Ubuntu environments.
- Deploy and maintain applications using Docker, Kubernetes, and Helm.
- Monitor Kubernetes workloads, pods, services, deployments, configurations, and troubleshoot failures.
- Develop, maintain, and troubleshoot CI/CD pipelines using Jenkins and GitHub Actions, with code maintained in Bitbucket/GitHub/GitLab.
- Automate application deployments, validations, rollbacks, and repetitive operational activities.
- Monitor applications and infrastructure using Splunk, Dynatrace, Grafana, Prometheus, ELK, and CloudWatch.
- Analyze logs, metrics, alerts, and performance data to identify issues proactively.
- Follow Change, Release, Hot Fix, and ECRQ processes according to ITIL/ITSM standards.
- Work with ServiceNow, Remedy, Jira, and Rally for incident, change, problem, and release tracking.
- Troubleshoot MySQL/database-related issues and coordinate with database teams when deeper investigation is required.
- Use Bash and Python to automate health checks, monitoring, log analysis, deployment activities, and operational tasks.
- Troubleshoot Akamai traffic-routing issues and application connectivity problems.
- Support Kafka and Axon API related issues, including message flow, connectivity, and application integration problems.




- Apply Agentic AI where appropriate for log analysis, incident detection, deployment assistance, auto-remediation, and escalation.

Tech Stack :

- Cloud: AWS
- Containers: Docker, Kubernetes, Helm
- Job / Scheduler: Crontab
- CI/CD: Jenkins, Bitbucket, GitHub Actions
- ITIL/ITSM: Incident, Problem, Change, Release, Hot fix, ECRQ Management
- Certificate Renewal: Venafi / CerTIS
- Database: MySQL, SQL Developer
- Operating Systems: AWS Linux, Ubuntu, Putty
- Monitoring: Splunk, Dynatrace, Grafana, Prometheus, ELK, CloudWatch
- Service Management: Remedy, Jira, ServiceNow, Rally
- Version Control: Bitbucket, GitHub, GitLab
- Scripting: Bash Shell, Python
- Traffic Routing: Akamai
- Messaging: Apache Kafka, Axon API

Education:

- Bachelor's degree in Computer Science, Information Systems, Engineering, Computer Applications, or related fields.

Advantages:

- Continuous Learning: Year-round training sessions offered for skill enhancement.
- Certifications: Company-sponsored certifications on an as-needed basis.
- Parental Medical Insurance: Opt-in parental medical insurance provided.
- Activities: Team building activities including hackathons, sports, and festival celebrations.
- Meals: Free daily dinner and subsidized lunch provided.

📌 Nisum - Senior Site Reliability Engineer - AWS Infrastructure (India)
🏢 Nisum
📍 India