The Resident Night Manager will be responsible for the overall management of student housing operations during the night shift , with primary accountability for student safety, emergency response, and operational continuity .

The position requires a robust security and operations background and the ability to independently manage critical situations, lead night-shift teams, coordinate with multiple support functions, and ensure strict adherence to Company / University policies and Student Housing SOPs.

Key Responsibilities

1. Night Operations & Student Safety

- Take overall responsibility for night-time operations across assigned student residences.
- Conduct regular rounds of hostel buildings, common areas, entry/exit points and other critical areas.
- Ensure compliance with Student Housing policies, safety procedures and operational SOPs.
- Maintain a safe, secure and disciplined residential environment.

2. Incident & Emergency Management

- Act as the senior on-ground responder for significant night-time incidents.
- Manage and coordinate response to:
- Medical emergencies
- Fire and life-safety incidents
- Theft or suspected theft
- Security breaches
- Student conflicts and disturbances
- Unauthorized entry
- Property damage
- Missing/welfare-related concerns
- Critical engineering or infrastructure failures
- Coordinate with Security, Wardens, Medical Centre, Engineering and University leadership.
- Ensure timely escalation, containment, documentation and follow-up of incidents.

4.



Student & Conflict Management

- Maintain a professional, calm and approachable presence while dealing with students.
- Handle student concerns and conflicts with maturity and sensitivity.
- De-escalate difficult situations and ensure student safety.
- Maintain confidentiality in sensitive student-related matters.

5. Coordination with Technical Services

- Coordinate with the night Engineering / Technical Services team for critical issues relating to HVAC, electrical, plumbing, lifts, water supply, fire systems and other essential services.
- Ensure critical complaints are responded to within defined timelines.
- Escalate unresolved or high-risk technical issues to the appropriate leadership.

6. Team Leadership

- Supervise and coordinate night-shift Housekeeping and Technical Services personnel.
- Ensure manpower deployment as per approved roster.
- Monitor discipline, grooming, attendance and professional conduct.
- Conduct periodic surprise checks and operational audits.
- Ensure effective coordination among all night-shift functions.

7. Reporting & Handover

- Maintain a comprehensive Night Shift Operations & Incident Log.
- Prepare daily night-shift reports covering incidents, security observations, student concerns, emergencies and operational issues.
- Ensure complete handover of open and critical matters to the day team.
- Maintain accurate and confidential incident records.

📌 Night Manager - Students Housing (Sonipat)
🏢 The Corner Office India
📍 Sonipat