Role Overview The Network &

- Cloud Security BAU Support Engineer is responsible for business-as-usual (BAU)

operations, monitoring,

incident support, policy administration, and continuous optimization of Palo Alto Networks security platforms,

including Palo Alto NGFW, Prisma Access, and GlobalProtect.

The role ensures stable, secure, and compliant network and remote access security services while supporting SOC,

IT Operations, Network teams, and business stakeholders.

Key Responsibilities

- BAU Operations &
- Platform Administration
- Perform daily health checks and monitoring of Palo Alto firewalls and cloud security services.
- Manage user access, admin roles, authentication profiles, and platform configurations.
- Handle BAU service requests, incidents, and changes within defined SLAs.
- Maintain operational documentation, SOPs, runbooks, and configuration standards.

2.

Palo Alto

Networks NGFW (On-Prem / VM-Series)

- Manage and support security policies including security rules, NAT, application control, and

URL filtering.

- Administer Threat Prevention, Antivirus, Anti-Spyware, WildFire, and File Blocking profiles.
- Perform log analysis using traffic, threat, and system logs to support investigations.
- Support firewall upgrades, backups, HA validation, and rulebase optimization.
- Troubleshoot connectivity, performance, and policy enforcement issues.

3.

Prisma

Access (Cloud Secure Web Gateway / SASE)

- Support BAU operations of Prisma Access for mobile users and remote networks.
- Manage security policies, routing, service connections, and bandwidth profiles.
- Monitor tunnel health, user connectivity,



and cloud security enforcement.
- Support onboarding of new locations, users, and policy updates.
- Coordinate with Palo Alto TAC and internal teams for issue resolution.
- GlobalProtect (Remote Access VPN)
- Administer GlobalProtect portals and gateways.
- Support user connectivity issues and authentication failures.
- Manage certificates, client configurations, split tunneling, and HIP profiles.
- Support agent upgrades, troubleshooting, and end-user BAU requests.
- Incident, Problem &
- Change Management
- Participate in security and network incident bridge calls.
- Provide firewall and VPN logs for SOC and IR teams.
- Perform root cause analysis for recurring issues.
- Support planned changes, maintenance activities, and post-change validation.
- Monitoring, Reporting &
- Compliance
- Monitor alerts, tunnel status, and platform health dashboards.
- Generate BAU operational and compliance reports.
- Support audit and regulatory requirements.
- Ensure configuration adherence to security and network standards.

Required Skills &

- Experience
- 3–7 years of experience in Network Security or Cybersecurity Operations.
- Hands-on BAU support experience with Palo Alto NGFW, Prisma Access, and GlobalProtect.
- Robust understanding of firewall concepts, VPNs, routing, and network security.
- Experience with ITIL processes and ticketing tools (ServiceNow/Jira).

Preferred Skills

- Experience with Panorama management.
- Exposure to SASE and Zero Trust architectures.
- Cloud networking knowledge (Azure, AWS, GCP).
- Palo Alto certifications (PCNSA, PCNSE).

📌 Network Security (Palo alto firewall) (Bengaluru)
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