Network L2 Support Engineer – EUC & Technical Service Deskn

Job SummarynWe are looking for an experienced Network L2 Support Engineer with strong hands-on experience in network configuration, implementation, troubleshooting, and End User Computing (EUC/WUC).

nThe candidate should be capable of independently handling day-to-day network configuration and L2 troubleshooting, while also supporting end-user devices, applications, and connectivity-related issues.

Key Responsibilitiesn

Network Configuration & L2 Support n

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- Provide L2 support for enterprise network infrastructure
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- Perform hands-on configuration, implementation, and troubleshooting of network devices
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- Configure and troubleshoot switches, routers, access points, and other network devices
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- Configure and manage VLANs, trunk ports, access ports, and port security
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- Perform basic routing configuration and troubleshooting
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- Configure and troubleshoot IP addressing, subnetting, DHCP, and DNS
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- Configure and troubleshoot Wi-Fi / wireless connectivity and access points
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- Configure and troubleshoot VPN and remote-access connectivity
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- Perform network changes such as port configuration, VLAN assignment, IP changes, and network access
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- Troubleshoot connectivity issues across LAN/WAN/Wi-Fi/VPN
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- Perform network device health checks and basic monitoring
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- Analyze network issues using Ping, Tracert/Traceroute, Ipconfig, Nslookup and similar tools
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- Troubleshoot network authentication and access-related issues
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- Work with firewalls for basic troubleshooting and coordinate with the security/network L3 team for advanced changes
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- Identify and resolve network issues within defined SLA timelines
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- Perform basic root-cause analysis for recurring network issues
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- Coordinate with L3 teams, ISPs, vendors, and internal teams for complex incidents
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- Maintain network configuration documents, diagrams, and support documentation
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EUC n

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- Provide L2 support for End User Computing
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- Troubleshoot Windows laptops, desktops, hardware, software, and peripherals
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- Handle user calls, tickets, remote support, and onsite support activities
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- Troubleshoot Windows OS and enterprise application issues
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- Support Microsoft 365 applications including Outlook, Teams, and OneDrive
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- Support domain join, user account issues, and basic Active Directory administration
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- Perform software installation, patching, upgrades, and endpoint configuration
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- Support SCCM and Microsoft Intune, Create and Deploy packages in Intune and SCCM
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- Configure and support Windows Autopilot
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- Perform OS imaging, device provisioning, and endpoint configuration
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- Troubleshoot Windows Registry and system-level configuration issues
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- Create, package, publish, and deploy applications using SCCM/Intune
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- Manage laptops, desktops, printers, and other peripherals
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- Handle laptop theft/loss processes including device lock/wipe coordination
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- Maintain asset inventory and technical documentation
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Skills RequiredNetworking n

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- Strong hands-on experience in Network L2 Support
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- Hands-on experience with network device configuration and troubleshooting
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- Switch configuration – VLAN, trunk, access ports, port security
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- Router configuration and basic routing concepts
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- TCP/IP, IP addressing, subnetting
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- DHCP and DNS configuration and troubleshooting
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- LAN/WAN/Wi-Fi troubleshooting
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- VPN configuration and troubleshooting
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- Basic firewall concepts and troubleshooting
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- Network monitoring and incident management
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- Hands-on experience with network troubleshooting tools/commands
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- Ability to independently configure and troubleshoot network issues before escalating to L3
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EUC n

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- Experience in EUC / WUC / Desktop Support – L2
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- Windows 10/11 troubleshooting
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- SCCM / Microsoft Intune
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- Windows Autopilot
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- Windows Registry
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- OS imaging and device provisioning
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- Basic Active Directory administration
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- Microsoft 365 support
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Service Desk / Processn

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- ServiceNow, Jira, or similar ITSM tools
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- ITIL/process knowledge
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- Valuable customer handling and communication skills
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- Strong incident troubleshooting and documentation skills
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- Ability to coordinate with L3 teams and vendors
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- Willingness to work in rotational shifts
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Preferredn

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- Experience in an Enterprise Network + EUC Technical Service Desk environment
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- Hands-on experience in network configuration and implementation
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- Experience handling SLA-based support
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- ITIL certification/process knowledge
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- Good customer and stakeholder management skills
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Job Detailsn? Location: DLF IT Park, Porur, Chennai

n? Work Mode: Work from Office

n? Working Days: 5 Days a Week

n? Shift: Rotational Shifts

n? Cab Facility: Provided

📌 NetworkSupport Engineer - EUC & Technical Service Desk (Mumbai)
🏢 Sarbajira Software
📍 Mumbai