Network L2 Support Engineer – EUC & Technical Service Desk Job Summary We are looking for an experienced Network L2 Support Engineer with strong hands-on experience in network configuration, implementation, troubleshooting, and End User Computing (EUC/WUC). The candidate should be capable of independently handling day-to-day network configuration and L2 troubleshooting, while also supporting end-user devices, applications, and connectivity-related issues.

Key Responsibilities Network Configuration & L2 Support - Provide L2 support for enterprise network infrastructure - Perform hands-on configuration, implementation, and troubleshooting of network devices - Configure and troubleshoot switches, routers, access points, and other network devices - Configure and manage VLANs, trunk ports, access ports, and port security - Perform basic routing configuration and troubleshooting - Configure and troubleshoot IP addressing, subnetting, DHCP, and DNS - Configure and troubleshoot Wi-Fi / wireless connectivity and access points - Configure and troubleshoot VPN and remote-access connectivity - Perform network changes such as port configuration, VLAN assignment, IP changes, and network access - Troubleshoot connectivity issues across LAN/WAN/Wi-Fi/VPN - Perform network device health checks and basic monitoring - Analyze network issues using Ping, Tracert/Traceroute, Ipconfig,



Nslookup and similar tools - Troubleshoot network authentication and access-related issues - Work with firewalls for basic troubleshooting and coordinate with the security/network L3 team for advanced changes - Identify and resolve network issues within defined SLA timelines - Perform basic root-cause analysis for recurring network issues - Coordinate with L3 teams, ISPs, vendors, and internal teams for complex incidents - Maintain network configuration documents, diagrams, and support documentation EUC - Provide L2 support for End User Computing - Troubleshoot Windows laptops, desktops, hardware, software, and peripherals - Handle user calls, tickets, remote support, and onsite support activities - Troubleshoot Windows OS and enterprise application issues - Support Microsoft 365 applications including Outlook, Teams, and OneDrive - Support domain join, user account issues, and basic Active Directory administration - Perform software installation, patching, upgrades, and endpoint configuration - Support SCCM and Microsoft Intune, Create and Deploy packages in Intune and SCCM - Configure and support Windows Autopilot - Perform OS imaging, device provisioning, and endpoint configuration - Troubleshoot Windows Registry and system-level configuration issues - Create, package, publish, and deploy applications using SCCM/Intune - Manage laptops, desktops, printers,



and other peripherals - Handle laptop theft/loss processes including device lock/wipe coordination - Maintain asset inventory and technical documentation Skills RequiredNetworking - Strong hands-on experience in Network L2 Support - Hands-on experience with network device configuration and troubleshooting - Switch configuration – VLAN, trunk, access ports, port security - Router configuration and basic routing concepts - TCP/IP, IP addressing, subnetting - DHCP and DNS configuration and troubleshooting - LAN/WAN/Wi-Fi troubleshooting - VPN configuration and troubleshooting - Basic firewall concepts and troubleshooting - Network monitoring and incident management - Hands-on experience with network troubleshooting tools/commands - Ability to independently configure and troubleshoot network issues before escalating to L3 EUC - Experience in EUC / WUC / Desktop Support – L2 - Windows 10/11 troubleshooting - SCCM / Microsoft Intune - Windows Autopilot - Windows Registry - OS imaging and device provisioning - Basic Active Directory administration - Microsoft 365 support Service Desk / Process - ServiceNow, Jira, or similar ITSM tools - ITIL/process knowledge - Good customer handling and communication skills - Strong incident troubleshooting and documentation skills - Ability to coordinate with L3 teams and vendors - Willingness to work in rotational shifts Preferred - Experience in an Enterprise Network + EUC Technical Service Desk environment - Hands-on experience in network configuration and implementation - Experience handling SLA-based support - ITIL certification/process knowledge - Positive customer and stakeholder management skills Job Details Location: DLF IT Park, Porur, Chennai Work Mode: Work from Office Working Days: 5 Days a Week Shift: Rotational Shifts Cab Facility: Provided

📌 NetworkSupport Engineer - EUC & Technical Service Desk (Mumbai)
🏢 Sarbajira Software
📍 Mumbai