Company Name: VARITE India Private Limited

About The Client

Providing Back-Office Support Services to the Financial Services Industry About the Job

- A Mortgage Bankruptcy Process Team Lead is responsible for leading and overseeing mortgage accounts involved in bankruptcy proceedings.

- The role requires a strong understanding of bankruptcy laws, mortgage servicing, compliance procedures, and team management to ensure accurate and timely resolution of bankruptcy cases while achieving optimal outcomes for both the lender and borrower.
- The Team Lead will supervise day-to-day operations, provide guidance on complex bankruptcy cases, monitor team performance and quality, manage escalations, and ensure adherence to regulatory, investor, and company requirements.

Essential Job Functions

Team Leadership & Case Management

- Lead and supervise a team responsible for managing mortgage accounts involved in bankruptcy proceedings.
- Review bankruptcy petitions, schedules, court orders, and legal documents to determine the status and impact on mortgage accounts.
- Provide guidance and support to team members handling Chapter 7, Chapter 13, and other bankruptcy cases.
- Monitor bankruptcy plans, filing deadlines, proof-of-claim requirements, and other critical case milestones.
- Review complex and escalated bankruptcy cases and provide appropriate resolutions.
- Ensure accurate and timely maintenance of bankruptcy-related records, systems, and case notes.
- Conduct regular team reviews to identify process gaps, operational risks, and opportunities for improvement.

Compliance and Regulatory Adherence
- Ensure the team complies with applicable federal and state bankruptcy laws, including the U.S. Bankruptcy Code and Bankruptcy Court rules.
- Ensure adherence to regulatory requirements governing mortgage servicing during bankruptcy proceedings.
- Monitor compliance with investor guidelines, client requirements, company policies, and servicing procedures.
- Review team activities for compliance and accuracy and address any identified deficiencies.
- Stay updated on changes to bankruptcy regulations, servicing requirements, and investor guidelines and communicate relevant updates to the team.

Liaison Between Borrower, Lender & Legal Stakeholders
- Serve as an escalation point for bankruptcy attorneys, trustees, borrowers, courts, and internal stakeholders.
- Coordinate with bankruptcy attorneys, courts, trustees, and other stakeholders to facilitate timely resolution of mortgage bankruptcy cases.
- Collaborate with loan servicing, collections, foreclosure, loss mitigation, and legal teams to provide accurate account information, payment history, balances, and claim details.
- Support borrowers and internal teams in understanding the impact of bankruptcy on mortgage accounts and available resolution options.
- Facilitate appropriate solutions such as loan modifications, loss mitigation, foreclosure avoidance, or settlement, in accordance with company and investor guidelines.

Documentation and Reporting
- Oversee the preparation and submission of required bankruptcy documents, including proofs of claim, court motions, notices,



and other legal filings.
- Ensure all bankruptcy-related documentation is accurate, complete, and submitted within required deadlines.
- Review documentation prepared by team members and ensured compliance with legal and operational standards.
- Prepare and maintain MIS and management reports covering case volumes, claims, aging, exceptions, escalations, and pending resolutions.
- Provide regular updates to management on team performance, case status, operational risks, and outstanding issues.

Troubleshooting and Problem Solving
- Act as the primary escalation point for complex or high-risk mortgage bankruptcy cases.
- Investigate discrepancies involving claims, payment histories, balances, bankruptcy plans, missing documentation, and account information.
- Work closely with legal, collections, foreclosure, loss mitigation, and loan servicing teams to resolve issues.
- Identify root causes of recurring issues and implement corrective and preventive actions.
- Assist in negotiating and recommending solutions that comply with company and investor guidelines while maximizing recovery for the lender.
- Ensure escalated cases are resolved within defined turnaround times and service-level requirements.

Team Performance, Coaching & Development
- Manage daily workflow and allocation of bankruptcy cases across the team.
- Monitor team productivity, quality, accuracy, turnaround time, and adherence to service-level requirements.
- Conduct regular coaching, feedback, and performance discussions with team members.
- Provide training and process guidance on bankruptcy servicing procedures, regulatory requirements, and system updates.
- Identify training needs and coordinate refresher training or knowledge-sharing sessions.
- Support new-hire training, nesting, and ongoing process development.
- Promote a strong culture of accountability, compliance, accuracy, and customer service.

Customer Service and Communication
- Ensure high-quality service to borrowers and other stakeholders throughout the bankruptcy process.
- Handle complex customer and attorney escalations professionally and within defined timelines.
- Communicate effectively with bankruptcy attorneys, trustees, court officials, borrowers, clients, and internal business teams.
- Ensure team members provide accurate, professional, and compliant responses to customer and stakeholder inquiries.
- Maintain effective communication with management regarding critical cases, risks, escalations, and operational challenges.

Qualifications

- Bachelor’s degree in business, Finance, Legal Studies, or a related field, or equivalent work experience.
- Minimum 4 years of relevant experience in mortgage servicing, mortgage bankruptcy, foreclosure, collections, or a related financial services process.




- Minimum 1 year of experience as a Team Lead, Process Lead, Senior Associate with lead responsibilities, or equivalent supervisory role.
- Strong knowledge of mortgage bankruptcy processes and bankruptcy laws, including Chapter 7 and Chapter 13.
- Hands-on experience managing or overseeing mortgage accounts during bankruptcy proceedings.
- Experience working with bankruptcy attorneys, trustees, courts, or legal service providers.
- Familiarity with mortgage servicing platforms, bankruptcy systems, and related workflow tools.
- Strong understanding of mortgage servicing, foreclosure, loss mitigation, and bankruptcy-related processes.
- Excellent organizational skills with strong attention to detail and accuracy.
- Solid written and verbal communication skills.
- Demonstrated ability to manage a team, prioritize workloads, and meet deadlines in a quick-paced environment.
- Strong analytical, troubleshooting, and decision-making skills.
- Ability to independently handle complex cases and escalate matters appropriately.

Preferred Skills
- Knowledge of mortgage industry investor/client guidelines, including Freddie Mac and other applicable investor requirements.
- Experience working directly with bankruptcy trustees, attorneys, courts, and legal firms.
- Experience with foreclosure prevention programs and loss mitigation options.
- Experience handling bankruptcy-related claims, court filings, payment plans, and account reconciliations.
- Prior experience managing escalations and high-risk/complex bankruptcy cases.
- Experience in quality control, audit, compliance, or process improvement within mortgage servicing.
- Strong proficiency in MS Excel, reporting, MIS, and mortgage servicing systems.
- Certification or formal training in bankruptcy, mortgage servicing, or related financial services processes.

How to Apply:

Interested candidates are encouraged to respond or submit their updated resumes.

For additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards:

Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit.

VARITE offers a Candidate Referral Program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0–2 years INR 5,000

2–6 years INR 7,500

6+ years INR 10,000

About VARITE:

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA.

VARITE is currently a primary and direct vendor to leading corporations in multiple industry verticals.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status.

📌 Mortgage Bankruptcy Process Team Lead (Bengaluru)
🏢 VARITE
📍 Bengaluru