Role & responsibilities

Your responsibilities would include but are not limited to the below:

- Act as the internal architectural authority for ServiceNow, providing strategic direction and design validation.
- Contribute to the platform strategy and roadmap by aligning long-term architecture with service evolution, while defining and evolving platform-level design patterns, guardrails, and integration principles.
- Review and approve solution designs delivered by external partners to ensure alignment with enterprise architecture, while ensuring services are interoperable, maintainable, scalable, and deliver seamless experiences.
- Govern use of platform structures such as data models, workflows and service hierarchies.
- Drive automation transformation by leading adoption of workflow automation, orchestration and low-code/no-code capabilities cross company and also guarantee that integrations and automation on the platform are designed to meet performance, compliance and supportability expectations.
- Championing the adoption of AI and machine learning features to improve user experience, decision-making and operational efficiency.
- Provide strategic leadership in vendor management, driving licensing optimization and planning ServiceNow release.
- Drive architectural convergence by promoting reuse of design patterns and consistency across modules and translates business needs and platform vision into architectural requirements for delivery partners.
- Engage with sponsors and stakeholders to present solution options with strategic insights, clearly articulating advantages, trade-offs, and risks, while driving innovation through the adoption of emerging ServiceNow features and industry best practices.
- Perform business analysis tasks such as stakeholder interviews, requirement elicitation and documentation of business needs.
- Facilitate workshops and customer meetings to gather input, present ideas, and guide strategic discussions toward actionable outcomes.




- Lead the analysis of business requirements and the creation of detailed documentationincluding process flows, gap analyses, and functional specifications while driving the definition and deployment of future-state processes and ServiceNow solutions aligned with industry best practices.
- Design scalable and efficient solutions, including workflows, integrations and customizations across ITSM, ITOM, SPM, HRSD and other ServiceNow modules.
- Collaborate with the ServiceNow CoEI team within the Krones AG Group and other departments to ensure alignment and successful delivery.

Preferred candidate profile

Qualifications

• Bachelor’s or Master’s in engineering/computer science/mathematics/physics or a comparable qualification with 14 - 16 years of total experience and 7 - 8 years of relevant ServiceNow experience.

Must have

• Strong architectural background with deep expertise in the ServiceNow platform, including data structures, modular architecture, workflow capabilities and integration patterns.

- Proven experience in leading diverse ServiceNow assignments, with the ability to independently initiate and drive platform improvements and transformational change.
- Confident in acting as the internal design authority within a fully outsourced delivery model, ensuring architectural integrity and alignment.
- Skilled in guiding architectural trade-offs, balancing long-term maintainability with delivery speed and business agility.
- Hands-on experience with data modelling, platform modularity, and reusable design patterns.
- Enterprise mindset, with the ability to think beyond individual modules or use cases to support platform-wide scalability and strategic alignment.
- Clear communicator, capable of translating complex architectural concepts into practical collaboration models for both internal and external stakeholders.
- Thrives in a platform-centric environment where service integrity, performance, and user experience are critical success factors.

📌 Lead ServiceNow Architect (Bengaluru)
🏢 Manpowergroup Services India
📍 Bengaluru