Oodles Technologies is a leading Information Technology & Consulting firm, committed to enhancing the value of enterprises through cutting-edge technology solutions.
We are looking for a proactive and motivated Lead Customer Success - Expert to join our dynamic team.
Key Responsibilities:
Lead Generation & Business Development
- Identify and generate new business opportunities through bidding platforms (Upwork, Fiverr, Freelancer, etc.)
- Execute LinkedIn marketing and outreach strategies to connect with decision-makers
- Drive email marketing and marketing automation campaigns for lead nurturing
- Build and maintain a robust sales pipeline to support consistent revenue growth
Client Handling & Relationship Management
- Manage end-to-end client communication, requirement gathering, and solution pitching
- Build and maintain long-term client relationships
- Handle client issues, escalations, and ensure timely resolution
- Ensure high levels of customer satisfaction, retention, and repeat business
Team Management & Coordination
- Lead and manage a small team for lead generation and customer success activities
- Monitor team performance and ensure target achievement
- Provide guidance, training, and support to team members
Sales Strategy, Forecasting & Closing
- Develop sales strategies to achieve monthly and quarterly targets
- Perform sales forecasting and pipeline management
- Prepare proposals, presentations, and close deals effectively
- Handle negotiations and objection management
Customer Success & Operations
- Ensure smooth onboarding and post-sales coordination
- Maintain SLA adherence and service quality
- Conduct regular follow-ups and maintain client engagement
- Ensure proper escalation handling and resolution process
Reporting & Performance Tracking
- Maintain CRM with updated client interactions and deal status
- Track pipeline, conversions, and revenue metrics
- Share weekly/monthly performance reports with management
Required Skills & Qualifications Minimum 2-3 years of experience in Business Development / Customer Success / Sales
Strong experience in bidding, BD sales, and client handling
Hands-on experience in LinkedIn marketing, email marketing, and marketing automation
Experience in team management and performance monitoring
Strong knowledge of sales forecasting and pipeline management
Excellent communication, negotiation, and presentation skills
Ability to handle client issues and escalations effectively