- Handle L2 incidents and service requests within defined SLA.
- Perform troubleshooting and root-cause analysis for recurring issues.
- Escalate complex issues to L3/OEM/specialist teams with proper technical details.
- Participate in incident bridges and provide technical updates.
- Follow ITIL-based incident, problem and change management processes.
- Maintain accurate incident and change documentation.Role & responsibilities
- Provide L2 support for Windows Server environments.
- Install, configure and troubleshoot Windows Servers.
- Administer Active Directory, Group Policy, DNS and DHCP.
- Monitor server CPU, memory, disk, filesystem and overall performance.
- Perform OS patching, security updates and vulnerability remediation.
- Troubleshoot server boot issues, service failures, performance issues and filesystem problems.
- Manage Windows services and system configurations.
- Support server provisioning, migration, decommissioning and configuration changes.
- Troubleshoot server hardware issues such as disk, RAID, NIC and HBA in coordination with OEM/vendor teams.
- Support VMware/Hyper-V environments.
- Coordinate backup and restore activities and troubleshoot backup-related issues.
- Perform basic database/server monitoring as required.




- Maintain infrastructure documentation and configuration records.
- Provide L2 support for LAN/WAN infrastructure.
- Troubleshoot TCP/IP, VLAN, switching, routing, DNS and DHCP issues.
- Troubleshoot connectivity between servers, storage, applications and network devices.
- Perform basic configuration and troubleshooting of switches, routers and firewalls.
- Troubleshoot network latency, packet loss, link failures and connectivity issues.
- Monitor network devices and interfaces using monitoring tools.
- Support VPN, NAT and network connectivity troubleshooting.
- Coordinate with ISP, OEM, network and security teams for complex issues.
- Support planned network changes and infrastructure maintenance activities.
- Handle L2 incidents and service requests within defined SLA.
- Perform troubleshooting and root-cause analysis for recurring issues.
- Escalate complex issues to L3/OEM/specialist teams with proper technical details.
- Participate in incident bridges and provide technical updates.
- Follow ITIL-based incident, problem and change management processes.
- Maintain accurate incident and change documentation.

📌 Windows OS & Network Administrator (Mumbai)
🏢 Sm2 Infotech
📍 Mumbai