- Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

&

Summary: A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems,



recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

Responsibilities

- Address HC queries raised through the query management tool including – online chat, e-mail or call (if
- applicable)
- Recording all responses and updating FAQ’s for on the spot resolution
- Resolve queries within agreed SLA and publish individual reports on volume handled & achieved SLA’s
- Record and track queries received and follow through to ensure each query is resolved within agreed SLA
- End to end query resolution including - acknowledging, tracking, resolving, routing and redirecting queries
- reported
- Escalating unresolved queries to the next level of support
- Collaborating with other HC Teams wherever required to get the queries resolved
- Keep the concerned employee informed of expected completion date, including when the item is escalated for
- further action
- Accurate collection of query details and employee data
- Provide general information to concerned employee on policies & procedures and answer questions based on
- FAQs
- Ensure query resolution of high quality and response to employee is accurate, relevant and easy to understand
- Document and record the unique instances to build repository of standard responses or FAQ answers in central
- repository
- Refer to HC Policies and processes by performing regular walkthrough, to identify general issues or queries and
- associates responses
- Keeping update to date with recent HC processes and policies
- Regularly upgrade technical knowledge on tool being used for query management

Mandatory skill sets: HR operations, HR Service desk, HC Shared services, service now helpdesk

Preferred skill sets

Human capital, Human resource

Years of experience required

2-4 years of experience

Education qualification

B.Com, BBA, MBA, M.Com, PGDM

📌 Job Posting Title IN_Analyst_HR Helpdesk_HR Shared Services_IFS_Gurgaon (Gurugram)
🏢 PwC India
📍 Gurugram