Job Summary

Wildlife SOS is looking for a technically skilled and service-oriented IT Associate to provide day-to-day IT hardware and technical support to employees and ensure the smooth functioning of IT infrastructure. The role will primarily involve troubleshooting computer hardware, peripherals, networking related issues, software installation, system maintenance, and providing timely technical assistance to staff._

Key Responsibilities

- Provide first-level technical support to employees for desktop, laptop, printer and other IT hardware-related issues.
- Diagnose and troubleshoot hardware problems involving desktops, laptops, monitors, printers, scanners, projectors and other peripherals.
- Install, configure and maintain operating systems, applications, drivers and other required software.
- Perform hardware installation, upgrades, replacement of components and routine preventive maintenance.
- Troubleshoot basic LAN, Wi-Fi, internet connectivity and network-related issues.
- Set up computers, user accounts, printers, email and other IT equipment for recent employees.
- Maintain an updated inventory of IT hardware, peripherals, accessories and other IT assets.
- Track IT assets issued to employees and maintain proper records of allocation, return and replacement.
- Coordinate with external vendors and service providers for hardware repairs, AMC services, internet connectivity and other technical requirements.
- Ensure timely resolution of IT support tickets and maintain records of reported and resolved issues.
- Assist with data backup, system security and implementation of basic IT security practices.
- Support video conferencing, meetings, presentations and other office technology requirements.




- Conduct regular checks of IT equipment and identify potential hardware or technical issues before they affect operations.
- Provide technical support during office events, meetings and other organisational activities when required.
- Assist the IT team in procurement, installation and deployment of current IT equipment.
- Maintain documentation related to IT assets, repairs, warranties, AMC and service records.
- Ensure compliance with organisational IT policies and procedures.
- Perform any other IT-related duties assigned by the reporting manager.

Required Skills, Qualification & Competencies :

- Bachelor's/Diploma in Computer Science, Information Technology, Electronics, or a related field.
- 1–3 years of experience in IT hardware support, desktop support, technical support or a similar role.
- Candidates with hands-on experience in hardware troubleshooting and IT support will be preferred.
- Strong knowledge of computer hardware and troubleshooting.
- Good understanding of Windows operating systems and commonly used office applications.
- Basic knowledge of LAN, Wi-Fi, TCP/IP, routers, switches and network troubleshooting.
- Ability to troubleshoot printers, scanners, projectors and other peripherals.
- Good knowledge of hardware installation, configuration and maintenance.
- Familiarity with IT asset management and inventory documentation.
- Strong problem-solving and analytical skills.
- Valuable communication and interpersonal skills.
- Ability to provide patient and professional support to users with varying levels of technical knowledge.
- Ability to prioritise multiple support requests and work within deadlines.
- Willingness to travel to other Wildlife SOS locations/offices when required.

Job Type: Full-time

Pay: ₹21,000.00 - ₹30,000.00 per month

Benefits

- Health insurance

Work Location: In person

📌 IT Associate (Delhi)
🏢 Wildlife SOS
📍 Delhi