HIRING BANKING & INSURANCE PROCESS

Designation: Senior Analyst / Client Support Executive

Process: Banking & Insurance

Experience: 4+ Years

Location: Bangalore

Work Mode: Work From Office / Hybrid

Key Responsibilities

- Handle client support and Stakeholder Management .
- Manage client escalations and ensure timely resolution.
- Act as a point of contact for client handling and stakeholder management.
- Coordinate with internal teams to resolve process-related issues.
- Maintain strong relationships with clients and stakeholders.
- Ensure adherence to SLA, TAT, quality and process guidelines.
- Track and follow up on pending cases to ensure timely closure.
- Prepare and share regular updates/reports with clients and internal stakeholders.




- Identify recurring issues and coordinate for process improvements.

Required Skills
- Strong communication and interpersonal skills.
- Good experience in Client Support / Client Handling.
- Hands-on experience in Stakeholder Management.
- Experience handling escalations and complex queries.
- Valuable knowledge of Banking / Insurance processes.
- Strong problem-solving and follow-up skills.
- Ability to work independently and coordinate with multiple teams.

Education

Any Graduate

Interested Candidates

Contact Point : Aditya : (phone hidden)

📌 Investment Banking / Banking Process / Insurance / Customer support / (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru