Role & Responsibilities International Voice Process

- Handle inbound and outbound calls from international customers.
- Understand customer queries and provide accurate solutions.
- Assist with billing, payments, account, and service-related issues.
- Maintain qualified and courteous communication with customers.
- Resolve customer complaints and issues within defined timelines.
- Follow company policies, quality standards, and call-handling procedures.
- Document customer interactions and update information accurately.
- Identify customer needs and recommend suitable products or services when required.
- Meet assigned targets related to CSAT, AHT, FCR, and quality.
- Escalate complex issues to the appropriate team when necessary.

Preferred candidate profile

Excellent English communication skills

Good customer handling and interpersonal skills

Willingness to work in rotational shifts

International Voice/Customer Service experience preferred

📌 International Voice Process Executive (Pune)
🏢 Jobography Recruiting Services
📍 Pune