- Key Responsibilities
- Handle inbound and outbound customer calls for international clients, providing support on HR-related queries, document uploads, onboarding issues, and operational requests.
- Resolve customer issues efficiently while ensuring a high level of customer satisfaction and adherence to service standards.
- Accurately document customer interactions, maintain detailed case records, and update CRM systems in a timely manner.
- Communicate clearly and professionally in English, ensuring a positive and seamless customer experience.
- Consistently achieve key performance indicators (KPIs), including quality, productivity, customer satisfaction, and service-level targets.
📌 International Voice Process Executive (Bengaluru)
🏢 Quess IT Solutions
📍 Bengaluru
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