About the Role

Globpax is looking for an organized and proactive International Order & Production Coordinator to manage coordination between our international customers, sales team, factory, production team, quality team and dispatch/logistics team.

The person will be responsible for ensuring that customer enquiries and confirmed orders are properly coordinated and executed from order confirmation through production, quality checking and final dispatch.

Key Responsibilities

International Customer Coordination

- Handle day-to-day coordination with overseas customers regarding orders, enquiries, specifications and delivery requirements.
- Respond to customer enquiries and coordinate internally to obtain pricing, production feasibility and delivery timelines.
- Maintain regular communication with customers and provide timely updates on order status.
- Follow up on pending enquiries, samples, approvals and purchase orders.

Order Management

- Receive and review customer purchase orders, specifications, artwork and packing instructions.
- Ensure all order details are accurately communicated to the factory and concerned departments.
- Maintain proper order-wise records and trackers.
- Monitor order progress from confirmation until dispatch.

Factory & Production Coordination

- Coordinate closely with the production team regarding production planning and delivery schedules.
- Follow up with the factory to ensure production is completed as per customer specifications and committed timelines.
- Coordinate for artwork approvals, samples, printing, packing and other production requirements.
- Identify delays or production issues and immediately communicate them to the concerned team and management.





Quality & Dispatch Coordination

- Coordinate with the quality team to ensure goods are ready as per customer requirements.
- Follow up on final quantity, packing, labeling and dispatch readiness.
- Coordinate with logistics/shipping teams for container loading, dispatch schedules and required documents.
- Keep customers updated regarding dispatch and shipment status.

Documentation & Reporting

- Maintain accurate order status reports and production/dispatch trackers.
- Coordinate with accounts and export documentation teams wherever required.
- Prepare regular updates on pending enquiries, confirmed orders, production status and dispatches.
- Maintain proper records of customer communication and order-related documents.

Candidate Profile
- Graduate in any discipline; preferably with experience in Export, International Sales, Manufacturing or Operations Coordination.
- 2–5 years of relevant experience preferred.
- Valuable communication skills in English, both written and verbal.
- Strong follow-up and coordination skills.
- Good knowledge of MS Excel / Google Sheets and email communication.
- Ability to manage multiple customer orders simultaneously.
- Should be detail-oriented, responsible and comfortable working with factory and production teams.
- Experience in nonwoven bags, packaging, textiles or manufacturing will be an added advantage.

Key Skills International Customer Coordination | Export Order Management | Production Coordination | Factory Follow-up | Dispatch Coordination | Customer Communication | Order Tracking | MS Excel | Email Communication | Export Operations

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 International Order & Production Coordinator (Surat)
🏢 Globpax Overseas
📍 Surat