About the Client

Client is an independent insurance agency based in Orlando, Florida, specializing in property and casualty insurance for US-based clients. They are expanding their back-office operations team and are looking for experienced insurance professionals in India to support their day-to-day documentation and policy management workflows.

You will be working for Spaces And Between and provide the above support.

Role Overview

As a Customer Service Specialist, you will work remotely from India as an integral part of our Orlando-based insurance operations team. You will handle back-office paperwork, process policy changes, complete ACORD forms and applications, and communicate with clients via professional email correspondence all aligned to US Eastern Standard Time.

Key Responsibilities

- Complete and process ACORD applications and insurance forms accurately on behalf of clients
- Handle policy change requests received via email and process them in a timely manner
- Prepare, save, and email policy documents, certificates, and related paperwork to clients
- Draft and respond to professional emails on behalf of the agency
- Maintain organized digital records of all client correspondence and documentation
- Coordinate with the Orlando team to ensure smooth workflow and turnaround times
- Occasionally use a phone extension to assist with client calls when required
- Ensure all forms and documents comply with US insurance standards and guidelines

Requirements & Qualifications

Experience

- Minimum 3 years of hands-on experience in US-based insurance customer service or back-office operations
- Proven experience working with ACORD forms and property/casualty insurance applications




- Prior exposure to US Property & Casualty (P&C;) insurance products strongly preferred

Skills

- Strong written English communication skills — professional email drafting is essential
- Proficiency in handling and organizing digital documents (PDFs, Word files, emails)
- High attention to detail with the ability to fill out complex forms accurately
- Self-motivated and able to work independently in a remote setting
- Good time management skills to meet deadlines aligned with US Eastern Time

Education

- No specific educational degree required — relevant work experience takes precedence

What We Offer

- Market-competitive salary package based on your experience level — discussed during the interview
- Fully remote position — work from the comfort of your home in or around Mumbai
- Stable Monday–Friday schedule; weekends off
- US business hours (9 AM–5 PM EST) — consistent and predictable schedule
- Opportunity to grow within a US-based insurance agency
- Phone extension provided for client interaction as the role evolves

Work Environment This is a fully remote, email-based role. All communication with clients and the internal team will be conducted via email. Candidates must have a reliable internet connection and a quiet, professional home workspace. Occasional phone communication via a company-provided extension may be required in the future.

How to Apply

If you have a solid background in US property insurance and are ready to bring your expertise to a growing agency, we'd love to hear from you. Please send your updated resume along with a brief note about your ACORD application experience to our hiring team.

We are looking to fill 2 positions and will be interviewing on a rolling basis. Apply early!

📌 Insurance Manager (Mumbai)
🏢 Spaces And Between Private
📍 Mumbai