Manager – Learning Architect (Instructional Design Lead) /n Location: India /n Department: Talent Transformation / Learning Architecture /n Reports to: Head of Learning Architecture /n Role Overview /n We are seeking a highly skilled and forward-thinking Manager – Learning Design to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations. /n This role will combine instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation to deliver scalable, business-aligned learning programs in a fast-paced BPO environment. /n The ideal candidate will bring both strategic leadership and hands-on design experience, with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the Chicago Manual of Style. /n Key Responsibilities /n 1.

Learning

Design & Strategy /n /n

- Lead the design, development, and deployment of end-to-end learning solutions across multiple global accounts

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- Apply adult learning principles to create engaging, outcomes-driven programs

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- Partner with stakeholders to align learning strategies with business goals and performance outcomes

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- Ensure consistent application of instructional design methodologies (ADDIE, SAM, Design Thinking)

/n /n 2. Team Leadership & Capability Building /n /n

- Manage, mentor, and develop a team of instructional designers

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- Establish design standards, governance, and quality assurance frameworks

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- Drive capability-building initiatives to strengthen ID competencies and innovation mindset

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- Foster a culture of collaboration, creativity, and continuous improvement

/n /n 3. Project & Stakeholder Management /n /n

- Lead multiple concurrent learning projects with strong governance on timelines, scope, and quality

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- Collaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographies

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- Manage stakeholder expectations and communicate progress effectively

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- Ensure efficient resource planning and workflow management

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Content

Development & Technical Writing /n /n

- Develop high-quality learning content adhering to Chicago Manual of Style standards

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- Ensure clarity, consistency, and professionalism across all training materials

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- Review and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments

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Digital

Learning & Innovation /n /n

- Champion modern learning solutions, including:

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- E-learning (Articulate, Captivate, etc.)

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- AI-based authoring tools

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- VR/AR learning experiences

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- Gamified learning solutions

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- Digital simulations & scenario-based learning

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- Evaluate and implement new tools, technologies, and frameworks

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- Drive experimentation and innovation in learner experience design

/n /n 6. Measurement & Continuous Improvement /n /n

- Define and track learning effectiveness using data-driven insights (Kirkpatrick, ROI models)

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- Continuously enhance learning programs based on feedback, analytics, and business impact

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- Establish KPIs for learning quality, engagement, and performance outcomes

/n /n Qualifications & Experience /n Experience /n /n

- 8–12+ years in instructional design or learning experience design

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- 3–5+ years in a leadership or managerial role

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- Experience in BPO,



shared services, or global operations workplace preferred

/n /n Core Skills & Competencies /n Instructional Design Expertise /n /n

- Deep knowledge of:

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- Adult Learning Theory

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- Learning Experience Design (LxD)

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- Curriculum architecture

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- Strong portfolio demonstrating diverse learning solutions

/n /n Technical & Digital Skills /n /n

- Proficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate)

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- Exposure to AI-enabled learning tools and automation platforms

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- Experience designing immersive learning (VR/AR), gamification, and simulations

/n /n Project Management /n /n

- Strong planning, prioritization, and execution skills

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- Experience managing large-scale, multi-geography projects

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- Familiarity with Agile or hybrid project management approaches is a plus

/n /n Communication & Writing /n /n

- Excellent verbal and written communication skills

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- Advanced technical writing capability aligned with Chicago Manual of Style

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- Ability to translate complex concepts into learner-friendly formats

/n /n Leadership & Stakeholder Influence /n /n

- Strong people management and coaching skills

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- Ability to influence senior stakeholders and drive alignment

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- High adaptability in a fast-paced, evolving environment

/n /n What Success Looks Like in This Role /n /n

- Delivery of high-impact, scalable learning programs across global operations

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- Strong team performance, engagement, and capability growth

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- Adoption of innovative learning technologies and modalities

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- Measurable improvements in learner performance and business outcomes

/n /n Preferred Attributes /n /n

- Experience in global/matrix organizations

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- Exposure to digital transformation initiatives

/n /n Passion for innovation in learning and emerging technologies

📌 Instructional Design Manager (Gurugram)
🏢 Atain
📍 Gurugram