Content Developer II Job Title: Content Developer II Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

- Develop training material as per the targeted audience/learner profiles to design tailored content using various instructional strategies.
- Develop engaging and learner-centered content using tools such as Articulate SL 360 and Rise 360, Vyond, and similar tools.
- Apply instructional design models (e.g., ADDIE, SAM, Bloom’s Taxonomy) to structure learning experiences across various modalities—eLearning, instructor-led, virtual, and blended.
- Create storyboards, scripts, assessments, facilitator guides, and job aids, etc.
- Collaborate with SMEs and project managers to ensure content accuracy, relevance, and deliver quality deliverables within defined timeliness.
- Incorporate SME/user feedback to continuously improve learning content.
- Ensure accessibility and inclusion in all content per WCAG or equivalent standards.

Key Skills and Knowledge

- 3–5 years of experience in Instructional Design within corporate Learning & Development, eLearning, or workforce upskilling environments.
- Proven experience designing and developing courses and curricula for adult learners across online, hybrid, and face-to-face delivery modes.




- Robust grounding in instructional design models and adult learning principles, with hands-on experience using ADDIE and/or SAM.
- Demonstrated ability to create clear storyboards, structure content logically, and design formative and summative assessments that measure learning outcomes • Proficiency with eLearning authoring and multimedia tools such as Articulate Storyline 360, Rise 360, Captivate, Camtasia, Vyond, Synthesia, or similar platforms.
- Skilled in developing interactive, learner-centered content that maintains flow, applies instructional principles, and drives behavior change on the job.
- Knowledge of accessibility and inclusive design standards (e.g., WCAG, Section 508) and how to apply them in digital learning.
- Ability to use AI tools (e.g., Copilot, ChatGPT, or Claude), prompt engineering for rapid content prototyping, ideation, quiz generation, and workflow efficiency while maintaining instructional quality.
- Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences.
- Strong skills in creating polished learning materials and presentations using tools such as MS PowerPoint and MS Word.
- Proven ability to manage multiple projects and stakeholders, prioritize tasks, and meet deadlines in a fast-paced environment Educational qualification: Any Graduate or Masters Location: IND Gurugram - 1st Flr RMZ Infinity Plot No. 15 Language Requirements: Time Type: Full time Experience Level Mid Level

📌 Instructional Content Developer (Gurugram)
🏢 Concentrix
📍 Gurugram