The Inside Sales Administrator provides administrative and operational support to Inside Sales Representatives (ISRs) and Senior ISRs throughout the sales process, while reporting directly to the ISR Team Lead. This role focuses on assisting with quoting, order processing, and internal coordination to help ensure productive execution of sales activities. This individual is not directly responsible for client relationships and works primarily with internal teams to support sales success.
Roles and Responsibilities/ Essential Functions:
- Assist ISRs and Senior ISRs with preparation of quotes and processing orders.
- Enter and manage sales orders in internal systems.
- Collect and organize required documentation (credit applications, agreements, signatures, etc.).
- Maintain accurate records of sales activities and transactions.
- Coordinate with internal teams (sales, finance, service) to support order fulfillment and scheduling.
- Work with vendors to obtain basic pricing and product information (as directed by ISR/Senior ISR).
- Assist with tracking order status, delivery timelines, and installations
- Handle basic administrative or order-related issues
- Escalate more complex or urgent issues to ISR or Senior ISR for resolution
- Support ongoing sales processes and documentation
- Assist with scheduling meetings and coordinating internal activities
- Contribute to process improvements and team collaboration efforts
- Support ongoing sales processes and documentation
- Assist with scheduling meetings and coordinating internal activities
- Contribute to process improvements and team collaboration efforts
- Perform other duties, as assigned.
Competencies:
- Accountability Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Ambition - The drive to achieve personal advancement.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Customer Oriented - Ability to take care of the customers needs while following company policy.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Preferred candidate profile
- 3+ Years of administrative experience
Preferred Experience:
- Industry Experience
- Prior experience in a sales support role
Required Skills, Education and/ or Certifications:
- High School Diploma or equivalent
- Must be proficient using a computer and working with Microsoft Office software