Role & responsibilities

Key Responsibilities

Solution Design & Deal Architecture

- Design end-to-end solutions for large, complex, multi-tower and multi-region outsourcing engagements.
- Translate client business challenges into scalable and commercially viable solution frameworks.
- Develop operating models, governance structures, staffing plans, transition roadmaps, SLAs, and transformation strategies.
- Align organizational capabilities, technology solutions, automation opportunities, and delivery models with client requirements.
- Build competitive pricing models including FTE-based, transaction-based, outcome-based, gainshare, and hybrid commercial constructs.

Presales & Large Deal Support

- Participate in RFP, RFI, proposal management, and large deal pursuits.
- Lead and support due diligence exercises, workshops, and client discussions.
- Validate solution assumptions and refine proposals based on client inputs and business requirements.
- Ensure solution feasibility, operational readiness, and alignment with business objectives.

Client & Industry Consulting

- Analyze client business models, operating environments, market trends, competitive landscape, and financial performance.
- Develop industry-aligned solution propositions and transformation recommendations.
- Create compelling value propositions and executive-level presentations.

Stakeholder Management

- Collaborate with Delivery, Finance, Pricing, Transition, Automation, Technology, and Talent Supply teams.
- Act as a central solution orchestrator throughout the pursuit lifecycle.
- Support successful handover and transition of won engagements.

Knowledge Development & Innovation

- Stay updated on BPM industry trends, emerging technologies, automation platforms, and transformation practices.
- Develop reusable solution assets, frameworks, templates, and pursuit collateral.




- Contribute to thought leadership initiatives and solution innovation.

Required Qualifications

- MBA with 610 years of relevant experience

OR

- Graduate with 9–13 years of experience in:

- Solutioning

- Presales

- Deal Architecture

- Business Transformation

- Consulting

Desired Experience Presales & Solutioning Experience

- Experience in BPM, IT Services, BPO, Shared Services, or Consulting organizations.
- Proven track record in multi-tower and multi-region solution design.
- Experience supporting global clients across US, UK, EMEA, APAC, or Australia.
- Knowledge of transformation, automation, and digital-led delivery models.

Commercial & Pricing Skills

- Strong understanding of outsourcing commercial constructs.
- Experience developing scalable and competitive pricing models.
- Ability to balance client expectations, operational feasibility, and financial objectives.

Key Skills

- Solution Architecture
- BPM Solutioning
- Presales
- RFP/RFI Management
- Bid Management
- Large Deal Pursuits
- Deal Solutioning
- Commercial Modeling
- Pricing Strategy
- Transformation Programs
- Operating Model Design
- Governance Framework
- Stakeholder Management
- Executive Presentations
- Due Diligence
- Automation & Digital Transformation

Target Organizations Infosys BPM, Genpact, WNS, EXL, Cognizant, Accenture Operations, Capgemini, TCS BPS, HCL, Tech Mahindra, Concentrix, Foundever, Teleperformance, and other BPM/IT Services organizations with large deal solutioning functions.

Vendor Screening Criteria (Mandatory)

Please share profiles only if candidates have:

- End-to-end solutioning/presales experience.
- Large deal or transformation solution design exposure.
- Experience in BPM, BPO, IT Services, Shared Services, or Consulting environments.
- Robust commercial and pricing knowledge.
- Client-facing stakeholder management experience.
- Excellent communication and presentation skills.

📌 HR Solution desgin - WFO - Senior Consultant - Pan India (Ahmedabad)
🏢 CLARITY CONSULTING
📍 Ahmedabad