Job DescriptionLead Analyst – Delivery Excellence

NExperience: 10–12 Years

NLocation: Noida

NWork Mode: Hybrid

NRole Overview

nWe are looking for an experienced Lead Analyst – Delivery Excellence to drive delivery governance, software quality, process compliance, and continuous improvement across development projects.

NThe role will work closely with Project Managers (PMs), Senior Project Managers (SPMs), Account/Delivery Managers (ADMs), Delivery Leadership, and Quality teams to ensure effective adoption of SDLC practices, CMMI processes, CAPA, SEPG initiatives, and AI-enabled engineering practices.

NThe ideal candidate should have solid experience in development projects, SDLC governance, SQA, CMMI Level 3 (Development), process improvement, risk management, causal analysis, and AI tools, along with excellent facilitation and stakeholder-management skills.

NKey Responsibilities.

nDelivery Excellence & Governance

N

n
- Facilitate delivery excellence initiatives across software development projects and ensure sustained adherence to the Quality Management System (QMS).
N
- Conduct Software Quality Assurance (SQA) reviews and assess project compliance with defined processes, standards, and delivery models.
N
- Provide guidance to project teams on relevant software engineering, SDLC, and project management practices to achieve optimal delivery outcomes.
N
- Participate in project team meetings, governance forums, senior management reviews, and project causal analysis meetings.
N
- Ensure a "Zero Surprises" delivery environment by proactively identifying risks, issues, process gaps, and early warning indicators.
N
- Escalate critical risksand concerns to Delivery and Delivery Excellence leadership with actionable recommendations.
N
- Work closely with PMs, SPMs, and ADMs to ensure the appropriate delivery and engagement models are implemented.
N

nQMS, CMMI & Process Excellence

N

n
- Drive continued sustenance and improvement of the QMS across development engagements.
N
- Conduct QMS/process training for project teams and delivery stakeholders.
N
- Review, update, and author assigned process documents, Change Requests (CRs), guidelines, and standards.
N
- Ensure formal configuration management and version control of QMS and related organizational documents.
N
- Support CMMI Level 3 – Development practices and ensure effective implementation across projects.
N




- Contribute to SEPG (Software Engineering Process Group) initiatives and organizational process improvement.
N
- Drive CAPA (Corrective and Preventive Action) activities and track closure of identified issues.
N
- Ensure organizational best practices are captured, documented, institutionalized, and shared across teams.
N

nMetrics, Analytics& Risk Management

N

n
- Collect, analyze,validate, and report project delivery and quality metrics.
N
- Identify trends, deviations, recurring issues, and improvement opportunities through data analysis.
N
- Mentor PMs on risk identification, metrics analysis, root-cause analysis, and improvement planning.
N
- Articulate contractual,delivery, quality, and process risks and work with senior management to define mitigation strategies.
N
- Follow up with project teams to ensure timely closure of action items arising from CSAT, escalations, complaints, audits, and SQA reviews.
N

nInnovation & AI Enablement

N

n
- Participate in organizational innovation programs as an Innovation Facilitator for delivery and enabling functions.
N
- Facilitate ideation andbrainstorming sessions to identify opportunities for delivery improvement.
N
- Promote adoption of AI tools and Generative AI to improve software engineering, quality, documentation, analytics, and delivery processes.
N
- Identify and evaluate AI-enabled opportunities across the SDLC, including requirements, development, testing, documentation, quality reviews, and project governance.
N
- Support teams in adopting relevant AI tools while ensuring appropriate governance, quality, security, and process compliance.
N

nContinuous Improvement & Stakeholder Management

N

n
- Drive delivery excellence and process improvement initiatives for the respective business unit.
N
- Proactively identify issues and provide practical, data-driven solutions.
N
- Facilitate discussions across project, quality, delivery, and leadership teams.
N
- Mentor and coach project managers and delivery teams on quality, process adherence, risk management, and innovation.
N




- Respond effectively to immediate and urgent delivery/governance requirements.
N
- Build strong relationships with senior stakeholders and influence teams toward process and delivery excellence.
N

nMandatory Skills

N

n
- 10–12 years of experience in Delivery Excellence, Quality Assurance, Software Engineering, PMO, Process Excellence, or similar roles.
N
- Strong experience in software development projects and end-to-end SDLC.
N
- Hands-on experience with CMMI Level 3 – Development practices.
N
- Strong knowledge of SQA, QMS, CAPA, SEPG, audits, process compliance, and continuous improvement.
N
- Experience conducting SQA/process reviews and project governance reviews.
N
- Strong understanding ofrisk management, causal analysis/RCA, metrics, and corrective/preventive actions.
N
- Experience working closely with PMs, SPMs, ADMs, Delivery Leaders, and senior management.
N
- Exposure to AI/Gen AI tools for software development and delivery excellence.
N
- Strong facilitation, communication, presentation, analytical, and stakeholder-management skills.
N
- Ability to proactively identify risks/issues and recommend actionable solutions.
N

nGood to Have

n

N
- CMMI-related certification/training.
N
- ISO/Quality Management certifications.
N
- PMP / PRINCE2 / Agile certification.
N
- Six Sigma / Process Excellence certification.
N
- Knowledge of AI-assisted SDLC and Gen AI tools.
N
- Experience with engineering metrics, dashboards, and data analytics.
N
- Experience in organizational-level SEPG and process transformation initiatives.
N

nKey Competencies

NSDLC | Software Development | Delivery Excellence | SQA | QMS | CMMI Level 3 Development | CAPA | SEPG | Process Compliance | Risk Management | RCA/Causal Analysis | Metrics & Analytics | AI Tools | Gen AI | Continuous Improvement | Innovation | Governance | Stakeholder Management | Facilitation

NIdeal Candidate Profile

NThe ideal candidate is a strong delivery-quality/process professional rather than a traditional audit-only profile—someone who understands software development projects, can engage confidently with PMs and senior leadership, proactively identifies risks, and can translate quality/process data into meaningful delivery improvements.

NPrimary Focus:

NDevelopment Projects + SDLC + CMMI L3 Dev + SQA + QMS + CAPA + SEPG + AI Tools + Delivery Excellence.

📌 Hiring: Lead Analyst-Delivery Excellence (Faridabad)
🏢 Iris Software
📍 Faridabad