Job DescriptionABOUT COMPANY

NOsettl Technologies operates Legodesk — a specialized legaltech platform for

Nend-to-end debt recovery and NPA resolution. We serve India's leading banks,

NNBFCs, ARCs, and law firms with cutting-edge workflows for:

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- SARFAESI Act proceedings
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- IBC/NCLT filings
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- DRT/DRAT litigation
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- Section 138 NI Act prosecution
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nTHE ROLE

nCustomer Success Executive — own the post-sale client lifecycle for BFSI

Ncustomers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve

Ntheir debt recovery and litigation outcomes with Legodesk.

NSuccess = High adoption, zero churn, strong NPS, growing case volume per account.

NExperience Required: 2-3 years in customer success, support, or client operations

NLocation: Bengaluru (in office)

NRESPONSIBILITIES

nClient Onboarding & Enablement

N→ Lead structured onboarding for new customers

N→ Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)

N→ Create personalized implementation timelines

N→ Build success playbookstailored to each client's workflow

NOngoing Support & Relationship Management

N→ Serve as trusted singlepoint of contact (SPOC) for assigned accounts

N→ Monitor usage metrics and proactively identify adoption blockers

N→ Field client questions;

resolve issues or escalate smartly

N→ Maintain CRM transparency (all interactions logged)

NAccount Health & Retention

N→ Track health metrics: NPS, adoption rate, case volume,



engagement score

N→ Identify at-risk accounts and escalate for retention intervention

N→ Conduct quarterly business reviews (QBRs) to drive value realization

N→ Build retention strategies for your portfolio

NContinuous Improvement

N→ Gather customer feedback on features and pain points

N→ Escalate to Product team as feature requests or bug reports

N→ Build case studies and customer testimonials

N→ Stay current on regulatory changes (debt recovery, NCLT, DRT)

NYOUR PROFILE

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- 2-3 years in CS, customer support, or client operations
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- SaaS background preferred (but not required)
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- Strong communicator: explain technical concepts to non-technical stakeholders
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- Empathetic problem-solver;

comfortable with ambiguity

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- CRM proficiency (Salesforce, HubSpot, or similar)
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- Curious about BFSI/legaltech;

willing to learn debt recovery processes

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- Bachelor's degree (any stream)
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nRED FLAG: If you've only done internal ops with zero external client interaction

NGREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook"

NYOU'LL BE MEASURED ON

n→ Churn Rate: <

5% QoQ

n→ NPS Score: 50+ (client satisfaction)

N→ Product Adoption: >

70% across portfolio

n→ Onboarding Time: <

30 days to go-live

n→ Case Volume Growth: growing engagement per client

N#Hiring #CustomerSuccess #Legaltech #Bangalore #BFSI #SaaS #Startup #FullTime

📌 Hiring: Key Account Manager (Bengaluru)
🏢 Legodesk
📍 Bengaluru