Responsibilities:

- Provide and resolve the support calls in person, over phone and email services.

- Installation and configuration of Windows Operating Systems (Windows 7, 8, 10).

- Install and Configuring win server 2008R2, 2012R2, DNS, AD, DHCP and Print Server

- Installation & troubleshooting of Printers, Scanners and other peripheral devices.

- Installation & troubleshooting of Operating Systems (Microsoft Windows 7 Prof, Windows 8)

- Installation of MS Office 2000, 2003, 2007, 2010.

- Configuration & backup of mails accounts & settings in Outlook Express & Microsoft Outlook.

- Software installation as per requirements.

- Follow up with suppliers to ensure problem resolution and call closure.

- Remote Support to resolve Client side issues using any Desk Tool.

- Reinstallation of OS, arising due to incidents of OS crashes or problems where a reinstallation is

- Required.





- Maintain database of the IT Asset vendors with details like contact person, telephone numbers,

- Escalation matrix, commitments, and SLA etc.

- Knowledge on LAN/WAN, TCP/IP, Sub netting

- Configuring & Troubleshooting all Desktop, Laptops and network related issues and resolving end user issues with remote desktop tools.

- Troubleshooting Hardware and Software Related issues.

- Troubleshooting Switching Port issues and Escalating to Remote Support Team if it Requires Physical attention..

- Having Knowledge on All type of Network Cabling.

- Work on Scheduled Tasks as Part of Change Management.

- Analyze and Escalate the Critical issues to the Level 2 Team.

- Configuration of DHCP
- User Creation & User Profiles.

- Configuration of Backup and Restore.

- Assembling of Personal Computers.

📌 Hardware and Networking Engineer (Chennai)
🏢 Gios it services
📍 Chennai