Position: Front Office Associate / Guest Service Associate
Location: Tirupati
Job Summary
We are looking for an energetic and guest-focused Front Office Associate to manage front desk operations and provide excellent service to hotel guests. The candidate should have strong communication skills, a professional appearance, and the ability to handle guest requirements efficiently.
Key Responsibilities
- Welcome and assist guests during check-in and check-out.
- Handle room reservations, guest registrations, and room allocations.
- Respond professionally to guest enquiries, requests, and complaints.
- Handle telephone calls and provide accurate information regarding hotel services.
- Coordinate with Housekeeping, F&B;, Engineering, and other departments for guest requirements.
- Maintain accurate guest records and update information in the hotel PMS.
- Handle billing, payment collection, and basic cashiering activities.
- Maintain proper shift handover and communicate pending guest requests.
- Ensure the front desk and lobby areas are maintained professionally.
- Promote hotel facilities,
services, and room upgrades whenever appropriate.
- Follow hotel SOPs, grooming standards, safety procedures, and guest privacy requirements.
Candidate Requirements
- Qualification: Diploma/Degree in Hotel Management, Hospitality, or any relevant graduation.
- Experience: Freshers or candidates with 0–2 years of Front Office experience.
- Good verbal and written communication skills.
- Basic knowledge of hotel PMS and MS Office preferred.
- Positive guest-handling and problem-solving skills.
- Professional grooming and positive attitude.
- Willingness to work rotational shifts, including weekends and holidays.
Key Skills
Guest Handling | Front Desk Operations | Check-in & Check-out | Reservations | PMS | Billing | Communication | Interdepartmental Coordination | Customer Service
Preferred: Candidates with previous experience in hotels or a hospitality educational background.
Pay: ₹14,000.00 - ₹18,000.00 per month
Perks
- Food provided
- Provident Fund
Work Location: In person
📌 Guest service associate (Tirupati)
🏢 SKYLAR HOTEL TIRUPATI
📍 Tirupati
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