Company Description The Indus Club is an invitation-only private members’ business and lifestyle club for newsmakers, leaders, and achievers, located in BKC, Mumbai, the business capital of India. Recognized as one of the most admired and aspired-to clubs in Mumbai, it offers an exclusive setting for networking, business, and leisure. Members enjoy premium services, curated experiences, and a sophisticated ambience designed for productivity and relaxation.

The Indus

Club focuses on delivering exceptional hospitality and personalized attention, creating a distinctive experience for an elite membership base.

Role Description The Guest Relations Executive is a full-time, on-site role based at The Indus Club in Mumbai. This role is responsible for welcoming members and guests, managing check-ins and departures, and ensuring a seamless experience from arrival to exit. Daily tasks include handling inquiries, coordinating reservations and bookings, assisting with event-related guest needs, and addressing service requests promptly and professionally.

The Guest Relations

Executive will also support reception operations, maintain accurate records, and liaise with internal teams to deliver consistent, high-quality service. The role requires maintaining a polished,



courteous presence at all times and representing the club’s standards of hospitality.

Qualifications

- Candidates should possess strong Guest Relations and Customer Service skills, with a focus on creating positive, memorable experiences.
- Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening.
- Candidates should possess Receptionist Duties capabilities, such as managing front desk operations, handling calls, and coordinating appointments and bookings.
- Candidates should possess basic Sales and upselling skills, with the ability to promote club services and offerings appropriately.
- Candidates should ideally have prior experience in hospitality, luxury clubs, hotels, or customer-facing service environments.
- Candidates should demonstrate strong interpersonal skills, professionalism, attention to detail, and the ability to remain calm under pressure.
- Candidates should be comfortable working flexible hours, including evenings, weekends, or holidays as required.
- A relevant diploma or degree in hospitality, business, or a related field is preferred, along with proficiency in standard office software.

📌 Guest Relations Executive (Mumbai)
🏢 The Indus Club
📍 Mumbai