Job Responsibilities Guest Experience ManagementWelcome and engage with guests to ensure a warm and personalized dining experience. Build and maintain strong relationships with regular and VIP guests. Ensure high levels of guest satisfaction by anticipating and addressing guest needs proactively. Monitor guest interactions and service standards throughout the restaurant.
Guest
Feedback &
- Complaint ResolutionHandle guest inquiries, concerns, and complaints professionally and efficiently. Take ownership of guest issues and ensure timely resolution. Collect and analyze guest feedback to identify areas for improvement. Implement service enhancement initiatives based on guest insights. Reservations &
- Front Desk OperationsOversee reservations, walk-ins, waiting lists, and seating arrangements. Ensure optimal table management and smooth guest flow during peak hours. Coordinate with the restaurant team to accommodate special guest requests. Team Coordination &
- TrainingWork closely with service, kitchen, and management teams to ensure seamless operations. Train and mentor front-of-house staff on guest service standards and hospitality etiquette. Promote a culture of customer excellence and skilled conduct.
Guest
Engagement &
- Brand PromotionMaintain guest records and preferences for personalized service. Support promotional events, festive celebrations, and marketing initiatives. Encourage repeat business through relationship-building and guest loyalty programs. Reporting &
- AdministrationPrepare guest satisfaction reports and service improvement recommendations. Maintain records of guest feedback, complaints, and resolutions. Ensure reception and guest-facing areas are maintained to the highest standards.
Key Skills Required
- Strong communication and interpersonal skills • Pleasant personality and customer-first attitude • Basic computer/POS knowledge (billing, entries, etc.) • Ability to multi task and handle pressure during festive seasons • Hospitality background preferred • Strong leadership and team management abilities.
- Exceptional problem-solving and conflict-resolution skills.
- Customer-focused mindset with attention to detail.
- Ability to multitask and perform under pressure.
- Proficiency in POS systems, reservation software, and MS Office.
- Professional appearance and positive attitude.
- Oversee reservations, walk-ins, VIP guests, and seating arrangements to maximize guest satisfaction.
Key Skills Required:Excellent communication, leadership, and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Customer-centric mindset with a passion for hospitality. Team management and staff training experience.
Proficiency in reservation systems, POS software, and basic computer applications. Ability to multitask and perform efficiently in a fast-paced environment. Strong organizational and relationship-management skills.
Hospitality or restaurant industry experience preferred.