The Guest Service Executive is responsible for delivering excellent guest service throughout the guest journey, ensuring a warm welcome, efficient assistance, and prompt resolution of guest requests. The role requires strong communication, hospitality skills, and a guest-focused approach.

Key Responsibilities

- Welcome and greet guests in a warm, courteous, and professional manner.
- Assist guests with check-in, check-out, room information, and general enquiries.
- Handle guest requests, complaints, and feedback promptly and professionally.
- Coordinate with Front Office, Housekeeping, F&B;, Engineering, Security, and other departments to fulfil guest requirements.
- Provide accurate information about hotel facilities, services, outlets, and local attractions.
- Conduct guest follow-ups to ensure satisfaction during their stay.
- Maintain proper records of guest requests, complaints, and feedback.
- Assist VIPs, repeat guests, groups, and special occasions as required.
- Ensure guest preferences and special requests are communicated to relevant departments.
- Handle telephone calls, emails, messages, and guest correspondence professionally.
- Promote hotel facilities, services, and applicable offers to guests.
- Maintain professional grooming and adhere to hotel standards and SOPs.
- Ensure guest privacy, confidentiality,



and security procedures are followed.
- Assist during high-occupancy periods, events, and other operational requirements.
- Support the Front Office team in maintaining smooth day-to-day operations.

Skills & Competencies
- Excellent verbal and written communication skills.
- Strong guest-handling and interpersonal skills.
- Positive attitude and customer-service orientation.
- Valuable problem-solving and complaint-handling abilities.
- Ability to remain calm under pressure.
- Good knowledge of hotel operations and Front Office procedures.
- Basic computer knowledge; familiarity with hotel PMS is an advantage.
- Professional grooming and presentation.
- Ability to work in shifts, including weekends and holidays.
- Team player with good coordination skills.

Qualification & Experience
- Education: Diploma/Degree in Hotel Management or equivalent.
- Experience: 1–3 years in Front Office, Guest Relations, Guest Service, or a similar hospitality role.
- Freshers with strong communication skills and a hospitality background may also be considered.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Vashi)
🏢 Lemon Tree Premier, Navi Mumbai
📍 Vashi