Function Specific Accountabilities

- Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU
- Take direction from training lead and execute deliverables
- Design process training plans with inputs from client SMEs
- Assess the effectiveness of training material to be deployed for the program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
- Set-up daily/weekly huddles with trainees to track progress and resolve any issues
- Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches
- Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
- Develop training interventions (BTB) based on TNA for existing employees
- Conduct certification programs & other developmental workshops for auxiliary trainers
- Review and revise the standard operating procedures periodically or as agreed with the client
- Ensure robust update management process is deployed and followed




- Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
- Preparing, publishing and maintaining various training reports and dashboards

Key Performance Indicators

- New Hire Trainee Attrition
- New Hire Trainee Accreditation Rate
- PKT Failure Rate & QA Scores for newly trained staff
- 30-60-90 days performance of new hires
- Process knowledge test pass rate
- Completion percentage of client mandated CBTs across employees working in the process being supported
- No non-conformities in internal and external audits
- TTT certification for auxiliary trainers
- Other key vertical / process specific metrics

- Qualifications/Specific skills and experience

Skills & Experience

- Minimum of 10 years of experience
- Training experience is must
- Excellent communication and presentation skills
- Strong time management skills
- Willingness to work in 24*7 workplace

Qualifications

- Graduate Degree

📌 Group Manager - Process Training - Hyderabad
🏢 WNS
📍 Hyderabad