Role Summary

ICCS is looking for a GM / AVP – Corporate HR to own the corporate and leadership layer of the people agenda — senior and leadership hiring, policy design and governance, compensation benchmarking, performance management, and the digitisation of employee journeys on HRMS. This is the counterpart to the frontline TA and ER charters: where those roles run volume hiring and floor-level retention, this role owns the corporate and leadership people function end to end, including succession and internal mobility for that population.

Key Responsibilities

1. Senior & Leadership Hiring

- Own senior leadership and corporate function hiring end to end, including search-partner management and commercial oversight.
- Directly close leadership hires at GM, AVP and VP level, partnering with business heads on role definition and offer construct.

2. Policy & Compliance Framework

- Build and maintain the corporate policy framework and ensure consistent application across all ICCS sites.
- Own policy design and rollout — not administration alone — including change management for new or revised policies.

3. Compensation & Benchmarking

- Own compensation benchmarking and banding for corporate and leadership roles, using recognised market survey data.
- Advise business and HR leadership on pay positioning, internal equity and banding for recent leadership requisitions.

4. Performance Management

- Design and run the performance management cycle for corporate and leadership populations, end to end.
- Drive full-coverage, on-time completion of the cycle and quality of ratings distribution.

5. HRMS & Digitisation

- Digitise employee journeys on HRMS — onboarding, confirmation, transfers, performance, exit — with a measurable reduction in manual effort.




- Own HRMS rollout as business owner (not as an IT project manager), including adoption across sites.

6. Retention & Succession

- Own corporate retention, succession planning and internal mobility for the leadership and corporate population.

7. HR Analytics

- Build HR analytics and dashboards for the leadership team covering hiring, attrition, performance and HRMS adoption.

Desired Candidate Profile

Experience & Background

- 15+ years in Corporate HR / HR Business Partnering, with direct ownership of leadership hiring, policy design and HRMS rollout.
- Mandatory: experience in a services / BPO organisation of comparable scale (5,000+ employees, multi-site delivery footprint).
- Has directly closed leadership hires at GM, AVP and VP level.
- Has owned policy design and rollout, not just administration.
- Has run at least one HRMS implementation or a significant module rollout, as business owner rather than as an IT project manager.
- Compensation benchmarking experience using recognised survey data (e.g. Mercer, Aon, industry compensation surveys).

Preferred

- Exposure to organisations that have been through a fundraise, audit-readiness or listing process.
- Experience designing ESOP or long-term incentive structures.

Not a Fit

- Pure recruiters with no policy, performance or HRMS ownership.
- Candidates who have only administered HRMS rather than led a rollout.

Education

- Postgraduate / MBA in Human Resources preferred.

Key Skills & Competencies

- Senior stakeholder management, including with CXOs and the CEO's office.
- Policy design, governance and change management across a multi-site organisation.
- Compensation benchmarking and banding for leadership roles.
- HRMS / HR-tech digital transformation ownership.
- Performance management cycle design and execution.
- HR analytics and dashboard-building for leadership reporting.

📌 GM/AVP- Corporate HR (Noida)
🏢 ICCS DigX
📍 Noida