Key Responsibilities

- Define and drive the end-to-end CX/UX vision, strategy, and governance across customer touchpoints.
- Build, hire, mentor, and scale UX/CX, research, industrial/product design, and engineering talent.
- Embed customer research, usability, journey mapping, and CX acceptance criteria into the product development process.
- Establish and govern design systems, experience standards, design QA, and approval processes.
- Translate customer insights into product requirements, design decisions, and measurable experience improvements.
- Partner with Product and Engineering to ensure PRD–XRD–Engineering Requirements traceability and experience quality.
- Drive AI-enabled CX transformation across research, design, analytics, documentation, support, and prototyping.
- Establish CX metrics such as customer effort, support contacts, rework, adoption, usability, and design-system compliance.
- Develop CX capability through career paths, competency frameworks,



coaching, succession planning, and continuous upskilling.

Ideal Profile

- 10–15+ years of experience in UX, CX, Product Design, Service Design, Design Systems, or Experience Leadership.
- Proven experience leading multidisciplinary teams and cross-functional product development.
- Strong exposure to hardware-software, robotics, UAV, automotive, industrial technology, aerospace/defence, or mission-critical products preferred.
- Robust expertise in UX research, usability, service design, design governance, design operations, and Agile/Lean methodologies.
- Experience in AI-assisted design/research and human-AI interaction.
- Bachelor’s degree required; Master’s in Design, HCI, Engineering, Product Design, Psychology, or related fields preferred.

📌 General Manager (Navi Mumbai)
🏢 IdeaForge
📍 Navi Mumbai