Long-term contract - more than one year

Engagement Note: This is a remote, long-term contract chance with a tenure of more than one year, supporting Infosys. Project requirements and working arrangements may be refined during the client selection and onboarding process.

MetaBlack LLC is hiring a Gainsight Administrator for a remote, long-term contract chance. The role will support a mature Customer Success environment and focus on Gainsight platform administration, configuration, automation, reporting, integrations, and continuous improvement.

Role Details Position: Gainsight Administrator Experience: 3 to 5+ years Location: Remote India Engagement: Long-term contract, more than one year

Key Responsibilities - Administer and maintain Gainsight CS and enabled modules, ensuring platform stability, performance, security, and alignment with business requirements.

- Configure users, licenses, roles, permissions, access controls, sharing settings, and other administrative components.

- Design, configure, schedule, monitor, and troubleshoot Rules Engine automations, dependencies, and data/action workflows.

- Configure and optimize Customer 360, scorecards, Cockpit, Calls to Action, Playbooks, Timeline, Success Plans, and related Customer Success capabilities.

- Develop and maintain dashboards and reports covering customer health, product adoption, engagement, risks, renewals, portfolio performance, and operational efficiency.

- Manage Gainsight data objects, fields, mappings, relationships, data loads, transformations, and ongoing data-quality controls.

- Support integrations and connectors between Gainsight and CRM, support, product, billing, data warehouse, collaboration, and other enterprise systems.

- Troubleshoot platform issues, support releases and configuration changes, maintain documentation,



and train Customer Success users and business stakeholders.

Required Skills - 3 to 5+ years of relevant experience, including strong hands-on Gainsight administration and configuration experience.

- Strong understanding of Customer Success processes such as onboarding, adoption, customer health, risk management, engagement, renewals, and expansion support.

- Hands-on expertise with Gainsight Rules Engine, scheduled jobs, dependencies, criteria, actions, and automation monitoring.

- Experience configuring Customer 360, scorecards, Cockpit, Calls to Action, Playbooks, Timeline, Success Plans, and related workflows. - Strong capability in Gainsight dashboards, reporting, filters, calculated metrics, and operational Customer Success analytics.

- Experience managing Gainsight data objects, fields, relationships, mappings, imports, transformations, validation, and data-quality issues.

- Experience with Gainsight connectors, APIs, CRM and enterprise platform integrations; Salesforce integration exposure is preferred. - Strong analytical, problem-solving, documentation, communication, and stakeholder-management skills. Preferred

Qualifications - Gainsight Administrator, Gainsight Associate Administrator, or relevant Gainsight certification. - Experience supporting enterprise-scale Gainsight environments, complex data models, platform migrations, or multiple business units. - Exposure to Journey Orchestrator, Gainsight PX, Data Designer, SQL, ETL concepts, APIs, CRM platforms, data warehouses, or BI tools.

MetaBlack LLC is a global technology staffing and IT solutions company helping organizations scale technology teams through direct hiring, contingent staffing, RPO, SOW, and offshore/nearshore staffing models.

Pay: Up to ₹2,000,000.00 per year

Benefits

- Flexible schedule

Work Location: Remote

📌 Gainsight Administrator (India)
🏢 Meta Black
📍 India