- Handle inbound and/or outbound customer calls from international customers.
- Assist customers with banking products, accounts, transactions, payments, cards, and related services.
- Understand customer concerns and provide accurate and timely resolutions.
- Follow established processes, scripts, compliance guidelines, and quality standards.
- Maintain a qualified and courteous tone throughout customer interactions.
- Verify customer information according to authentication and security procedures.
- Document customer interactions and resolutions accurately in the CRM/system.
- Escalate complex or unresolved issues to the appropriate department.
- Meet defined performance metrics such as AHT, CSAT, FCR, quality score,
and attendance.
- Maintain strict confidentiality of customer and financial information.
- Adhere to banking regulations, company policies, and information-security requirements.
NOTE:
- Only experienced candidates and immediate joiners are eligible for this role.
- Only candidates located in Bangalore will be considered.
- If you are interested and actively looking for a job, please share your resume on WhatsApp at (phone hidden).