Key Responsibilities

- Welcome and assist patients and visitors in a professional and courteous manner.

- Manage patient registration, appointments, and enquiries.

- Handle incoming calls, emails, and walk-in enquiries efficiently.

- Coordinate appointments with doctors and ensure smooth patient flow.

- Process billing, payments, and maintain front office records.

- Coordinate with internal departments to ensure a seamless patient experience.

- Maintain confidentiality of patient information and uphold service standards.

- Ensure the reception area is organized, qualified, and patient-friendly.

Skills & Requirements

- Excellent communication and interpersonal skills.

- Fluency in English, Hindi, and Malayalam is mandatory.

- Pleasant personality with strong customer service and relationship management skills.

- Extroverted, confident, proactive, and well-groomed with a positive attitude.

- Good knowledge of MS Office and basic computer applications.

- Ability to multitask and work effectively in a fast-paced environment.

- Local candidates are preferred.Role & responsibilities

Preferred candidate profile

📌 Front (Ernakulam)
🏢 Vaidyaratnam Oushadhasala
📍 Ernakulam