Job Title: Front Office Executive / Receptionist

Department: Operations

Location: Mumbai (Chembur)

Company: The Cancer Vet

About The Cancer Vet The Cancer Vet is a dedicated veterinary oncology centre committed to providing advanced cancer care for pets with compassion, precision, and excellence. We believe every pet and their family deserve exceptional medical care supported by a seamless, empathetic client experience.

Job Summary The Front Office Executive / Care Coordinator is the first point of contact for pet parents and plays a vital role in ensuring the smooth day-to-day functioning of The Cancer Vet. This role combines front office operations, client coordination, appointment management, billing, and administrative support while working closely with veterinarians, nurses, and the operations team.

The ideal candidate is organized, compassionate, and able to manage multiple responsibilities in a fast-paced clinical setting while delivering an outstanding experience to every client.

Key Responsibilities

1. Front Office & Client Experience

- Welcome pet parents and visitors with warmth, professionalism, and empathy.
- Manage walk-ins, appointments, and emergency cases efficiently.
- Handle incoming calls, WhatsApp messages, emails, and appointment inquiries.
- Guide clients through registration, consultations, diagnostics, treatments, and follow-up visits.
- Address client queries and concerns while ensuring a positive clinic experience.

2. Appointment & Patient Coordination

- Schedule, reschedule, and coordinate consultations, diagnostics, chemotherapy sessions, surgeries, and follow-up appointments.
- Ensure efficient patient flow across consultation rooms, treatment areas, and procedure rooms.
- Coordinate between veterinarians, nurses, and support staff to minimize waiting time.
- Maintain accurate patient records and document client communications.

3. Clinic Operations

- Monitor daily clinic operations and ensure smooth workflow throughout the day.




- Maintain inventory of front office supplies, stationery, and coordinate replenishment when required.
- Support documentation, record management, and administrative processes.
- Ensure reception and waiting areas remain organized, clean, and welcoming.

4. Billing & Administrative Support

- Generate invoices and process payments accurately.
- Handle cash, card, UPI, and other payment transactions.
- Maintain daily billing records and financial documentation.
- Support expense tracking and basic administrative reporting.

5. Team Coordination

- Work closely with veterinarians, veterinary nurses, and operations teams to ensure seamless patient care.
- Coordinate internal communication regarding appointments, admissions, and treatment schedules.
- Assist in managing daily staff coordination and operational requirements.
- Foster a collaborative and positive work environment.

6. Quality & Compliance

- Follow clinic SOPs, hygiene protocols, and documentation standards.
- Ensure confidentiality of patient and client information.
- Support internal audits and maintain accurate operational records.
- Uphold The Cancer Vet's standards of professionalism and compassionate care.

Preferred Qualifications

- Bachelor's degree preferred.
- 2–5 years of experience in a hospital, veterinary clinic, healthcare facility, or customer-facing operations role.
- Experience in appointment scheduling, billing, and client coordination is preferred.
- Proficiency in MS Office and basic computer applications.

Skills & Competencies

- Excellent communication and interpersonal skills.
- High empathy and emotional intelligence while interacting with pet parents.
- Strong organizational and multitasking abilities.
- Ability to remain calm under pressure.
- Attention to detail and accuracy in documentation.
- Team-oriented mindset with a proactive approach to problem-solving.
- Willingness to work in rotational shifts and weekends as per clinic requirements.

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Work Location: In person

📌 Front Office Executive (Receptionist) (Chembur)
🏢 The Exotics Vet
📍 Chembur