We are seeking an experienced and leadership-driven Front Office Manager to head our Front Office Department. As the department head, you will oversee daily front desk operations, room inventory, guest relations, and team management. You will serve as the primary operational lead during your shift, ensuring seamless service delivery, maximum guest satisfaction, and optimized room revenue.

Key Responsibilities

- Departmental Leadership &
- Operations:

Lead and manage the daily operations of the Front Office, Duty Managers, and Front Desk Executives to ensure compliance with brand standards.

- Guest Experience: Function as the primary point of escalation for complex guest inquiries or complaints, resolving issues swiftly to ensure high guest satisfaction scores.

- Duty Management: Oversee lobby presence, guest check-ins/check-outs, VIP arrivals, and coordinate closely with Housekeeping and Engineering for room readiness and maintenance.

- Revenue &

- Occupancy:

Collaborate with management on room yield strategies, upsell programs,



and inventory control to maximize daily rate (ADR) and occupancy.

- Team Management &

- Training:

Mentor, schedule, and train front office staff on guest interaction standards, property management systems (PMS), and emergency protocols.

- Administration &

- Reporting:

Maintain accurate shift logs, oversee cash/credit transactions at the desk, and prepare daily operational reports for senior management.

Requirements &

- Qualifications

- Experience: 3+ years of front office experience in hospitality, with prior supervisory or Duty Manager experience.

- Education: Bachelor’s degree or Diploma in Hotel Management / Hospitality.

- Technical Skills: Proficiency in Property Management Systems and Microsoft Office.

- Soft Skills: Exceptional leadership, conflict resolution, communication, and multitasking abilities.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Office Executive (Betalbatim)
🏢 Goa Villagio Resort
📍 Betalbatim