Job Summary

We are looking for a Front Office Executive with a solid hospitality background to be responsible for delivering excellent guest service, managing front desk operations, and ensuring a smooth and memorable guest experience from arrival to departure.

Key Responsibilities

- Welcome and greet guests in a warm, professional and courteous manner.

- Handle check-in and check-out procedures efficiently as per hotel standards.

- Verify guest details, room allocations, identification and payment information.

- Manage guest requests, queries, complaints and feedback promptly and professionally.

- Coordinate with Housekeeping, F&B;, Engineering, Security and other departments to ensure smooth guest services.

- Maintain accurate guest records and update information in the PMS / hotel operating system.

- Handle room reservations, amendments, cancellations and walk-in enquiries as required.

- Ensure proper handling of guest bills, payments, cash and credit transactions.

- Assist guests with information regarding hotel facilities, services, local attractions and transportation.

- Monitor room status and coordinate room readiness with Housekeeping.

- Maintain proper shift handover and ensure all pending guest requests are communicated.

- Handle telephone calls and guest correspondence professionally.

- Maintain front desk cleanliness, presentation and operational standards.





- Ensure compliance with hotel policies, SOPs, safety standards and guest service standards.

- Support upselling of rooms, hotel facilities and other services wherever applicable.

- Prepare and maintain daily reports and front office documentation.

- Handle VIP, repeat and special-category guests as per hotel standards.

- Maintain guest confidentiality and ensure proper handling of sensitive guest information.

- Assist the Front Office Manager / HOD with operational and administrative requirements.

Candidate Profile

- Qualification: Diploma / Degree in Hotel Management or Hospitality Management.

- Experience: 1–3 years of relevant experience in a hotel/resort, preferably in Front Office.

- Strong knowledge of Front Office operations and hotel PMS.

- Excellent communication and interpersonal skills.

- Pleasant personality with a strong customer-service orientation.

- Good grooming and professional appearance.

- Ability to work under pressure and handle multiple tasks.

- Strong problem-solving and guest-handling skills.

- Willingness to work in rotational shifts, weekends and public holidays.

- Good command of English; knowledge of Hindi and other languages will be an advantage.

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Front Office Executive (Hospitality Background) (Andheri)
🏢 Radisson® Hotel, Mumbai Andheri MIDC
📍 Andheri