– Front Desk Executive

Company: QHT Aesthetics OPC Pvt. Ltd.

Department: Front Office / Administration

Designation: Front Desk Executive

Location: Sector 46, Gurugram, Oppo. to HUDA market, Haryana, 122002

Employment Type: Full time

About the Role

We are looking for a professional, presentable, and customer-oriented Front Desk Executive to manage the reception area and provide a smooth and welcoming experience to patients and visitors. The candidate will be responsible for front-office coordination, appointment management, patient communication, and administrative support.

Key Responsibilities

- Welcome and greet patients and visitors professionally.
- Handle incoming calls, WhatsApp queries, and general patient enquiries.
- Manage patient appointments, confirmations, rescheduling, and follow-ups.
- Maintain accurate patient and visitor records.
- Coordinate with doctors, counsellors, sales, nursing, and other clinic teams.
- Guide patients regarding appointments, consultation processes, and clinic services.
- Maintain the reception area and ensure a professional clinic environment.
- Handle billing/payment coordination and provide receipts where required.
- Maintain daily front-desk reports and appointment records.
- Follow up with patients regarding scheduled consultations and appointments.
- Ensure proper documentation and coordination for new and existing patients.
- Handle patient concerns politely and escalate issues to the concerned senior/team member.




- Maintain confidentiality of patient information and clinic records.
- Support other administrative and front-office activities as required.

Requirements

- Graduate in any discipline preferred.
- 1–3 years of experience in front office, receptionist, hospitality, healthcare, clinic, or similar roles.
- Excellent communication and interpersonal skills.
- Good Hindi and English communication skills.
- Pleasant personality with a professional and well-groomed appearance.
- Basic knowledge of MS Office, WhatsApp, email, and computer applications.
- Good organizational and multitasking abilities.
- Ability to handle patients and visitors with patience and empathy.
- Experience in a clinic, hospital, aesthetic centre, or healthcare setup will be an advantage.

Preferred Skills

- Customer handling
- Appointment coordination
- Telephone etiquette
- Patient relationship management
- Basic computer and CRM knowledge
- Team coordination
- Problem-solving
- Professional communication

What We Offer
- Competitive salary based on experience and skills.
- Professional and growth-oriented work environment.
- Opportunity to work with a growing healthcare and aesthetics organization.
- Learning and career-development opportunities.

Interested candidates can share their updated CV with the HR/Recruitment Team on contact (phone hidden) on whatsapp.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Front Desk Executive (Gurugram)
🏢 QHT Aesthetics OPC
📍 Gurugram