- · Welcome and assist clients in a polite and professional manner.
- · Manage client appointments and coordinate with Doctors and Therapists.
- · Prepare invoices and ensure the billing details are correct.
- · Collect payments from clients and maintain proper records.
- · Check client credits and pending dues before billing.
- · Maintain client records, forms, notes, prescriptions, and other required documents.
- · Update client and appointment details in the required software.
- · Share prescriptions and treatment-related instructions with clients through WhatsApp.
- · Maintain daily sales, cash, petty cash, and due reports.
- · Handle cash responsibly and complete the daily cash handover.
- · Share the next day's appointment schedule with the concerned team.
- · Coordinate with Doctors and other team members regarding client requirements.
- · Keep the reception and front-desk area clean and organized.
- · Ensure all daily front-desk activities are completed on time.
Key Skills & Competencies:
- Excellent communication and interpersonal skills.
- Solid organizational and multitasking abilities.
- Proficiency in MS Office and clinic management software (e.g., Zoho, CRM tools).
- Leadership and team management skills.
- Problem-solving and conflict resolution.