To provide courteous, efficient, and professional food and beverage service to guests while maintaining the hotel's standards of service, hygiene, cleanliness, and guest satisfaction.

Key Responsibilities

- Welcome and greet guests warmly and professionally.

- Escort guests to their tables and provide menus.

- Take food and beverage orders accurately and promptly.

- Explain menu items, ingredients, daily specials, and promotions to guests.

- Serve food and beverages according to the hotel's standards and sequence of service.

- Ensure proper table setup, cleanliness, and presentation.

- Transparent and reset tables efficiently during and after service.

- Maintain cleanliness of the restaurant, service areas, side stations, and equipment.

- Coordinate with the kitchen, bar, stewarding, and other departments for smooth service.

- Check food and beverage orders before serving to ensure accuracy and quality.

- Attend to guest requests and provide prompt assistance.

- Handle guest feedback and complaints professionally and report serious issues to the supervisor.

- Present bills and process payments accurately as per hotel procedures.

- Maintain adequate stocks of crockery, cutlery, glassware, napkins, condiments, and other service items.

- Assist with restaurant opening and closing procedures.

- Support banquet, room service, events, and other F&B; operations when required.

- Follow food safety, hygiene, sanitation, and HACCP procedures.

- Maintain proper personal grooming and hygiene at all times.

- Follow hotel policies, departmental SOPs,



and health and safety regulations.

- Promote additional food and beverage items where appropriate to support sales.

- Work effectively with team members and maintain a positive working workplace.

Skills & Competencies

- Good communication and interpersonal skills.

- Excellent guest-handling and customer-service skills.

- Basic knowledge of food and beverage service.

- Good knowledge of menu items and service procedures.

- Ability to work under pressure during busy operations.

- Good teamwork and coordination.

- Positive attitude and willingness to learn.

- Good grooming and professional appearance.

- Basic knowledge of POS systems is an advantage.

- Strong attention to cleanliness and detail.

Qualification & Experience

- Diploma / Certificate in Hotel Management or Hospitality preferred.

- Freshers may be considered.

- 0–2 years of experience in a hotel, restaurant, resort, or café is preferred.

- Previous experience in a 4-star or 5-star hotel is an advantage.

Key Performance Areas (KPIs)

- Guest satisfaction.

- Quality and speed of service.

- Accuracy of order taking and billing.

- Compliance with hotel SOPs and service standards.

- Restaurant cleanliness and hygiene.

- Skilled grooming and guest interaction.

- Teamwork and communication.

- Upselling and contribution to F&B; revenue.

- Proper handling of hotel equipment and assets.

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits

- Food provided

- Provident Fund

Work Location: In person

📌 Food and Beverage Associate (Ghaziabad)
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad