About the Role

We are looking for a dedicated and results-oriented Field Services Manager to lead our esteemed team of service engineers at Panchsheel Filters. This critical role involves overseeing the successful delivery of Annual Maintenance Contracts (AMCs), managing field service operations, and spearheading campaigns to rigorously evaluate and address the filtration needs of our diverse B2B client base. Your leadership will be paramount in ensuring that our service team consistently meets and exceeds customer expectations while promoting our state-of-the-art filtration solutions.

The position will require extensive travel, making a strong customer-focused approach essential to effective service management. You will be responsible for nurturing multiple customer relationships, ensuring tailored service solutions are delivered efficiently and effectively.

Key Responsibilities

- Lead and manage a high-performing team of service engineers to deliver exceptional field service and AMC support.
- Develop and implement strategic service campaigns to thoroughly analyze and understand customer filtration requirements.
- Coordinate with clients to tailor filtration solutions to meet their specific needs.
- Monitor service operations to ensure compliance with safety and quality standards.
- Manage service schedules, resource allocation, and inventory of service parts effectively.
- Compile and analyze service performance data to drive continuous improvement and enhance customer satisfaction.
- Train and mentor service engineers to develop their skills and improve operational efficiency.




- Serve as the main point of contact for customer inquiries and escalations related to service delivery.

Required Qualifications

- Bachelor’s degree in Engineering or a related field.
- A minimum of 5 years of experience in service management, particularly in the filtration, coolants, lubrication, hydraulics, or process industry.
- Proven track record in managing teams and delivering outstanding customer service.
- Strong analytical skills for interpreting and utilizing technical data.
- Excellent problem-solving and decision-making abilities.

Preferred Qualifications

- Familiarity with filtration systems and technologies.
- Strong project management skills.
- Experience with CRM software and service management tools.
- Exceptional communication and interpersonal skills.
- Ability to collaborate and work efficiently in a fast-paced setting.

Technical Skills Required

- In-depth technical knowledge of filtration systems and maintenance procedures.
- Leadership and team management skills.
- Proficiency in data analysis and reporting tools.
- Strong customer service orientation.
- Familiarity with industry regulations and safety standards.

What We Offer

- Join a dynamic and innovative team that values collaboration and professional growth. We provide a flexible work environment, continuous training opportunities, and a competitive benefits package. As part of Panchsheel Filters, you will have the opportunity to make a significant impact in the field services domain, contributing to the success of our clients and advancing your career in a supportive atmosphere.

📌 Field Service Manager (Pune)
🏢 Panchsheel Filters Private
📍 Pune