Field Executive at CareStride, focusing on app installation, professional onboarding, and location-based support.

– Field Executive

Organization: CareStride

Department: Operations / Business Development

Designation: Field Executive

Reporting To: Head Nurse / Operations Head

Location: Assigned Field Locations

Job Purpose To visit and onboard nursing professionals and other service professionals onto the CareStride app by assisting with app installation, registration, profile completion, and location-based service activation. The Field Executive will support professionals in understanding the app and ensure they are ready to receive service opportunities.

Key Responsibilities

1. Professional Onboarding

- Visit nursing professionals and other eligible service professionals at their locations.
- Explain CareStride, its services, and the benefits of joining the platform.
- Support professionals in completing the registration and onboarding process.
- Verify basic professional details and required documents as per company guidelines.

2. App Installation and Registration

- Assist professionals in downloading and installing the CareStride mobile application.
- Guide them through account creation, login, and profile setup.
- Help professionals complete their personal, professional, and service-related information.
- Resolve basic installation and registration issues or coordinate with the technical team.

3. Location and Service Area Management

- Assist professionals in updating their current location and preferred service areas.




- Ensure the correct location is captured in the app for service availability.
- Explain how location-based service requests are received and managed.
- Support professionals in updating their availability and service preferences.

4. Professional Training and App Awareness

- Demonstrate the key features and functions of the CareStride app.
- Explain how professionals can view, accept, and manage service requests.
- Guide professionals on safety procedures, client communication, and service completion.
- Explain the applicable payment and payout process as per company policy.

5. Field Visits and Lead Generation

- Plan daily field visits and meet potential professionals in assigned areas.
- Identify and approach eligible nurses and other service professionals.
- Generate onboarding leads through referrals, hospitals, nursing institutions, and professional networks.
- Maintain regular follow-up with interested professionals until onboarding is completed.

6. Documentation and Reporting

- Maintain accurate records of professionals contacted, onboarded, and pending registration.
- Submit daily field visit and onboarding reports to the reporting manager.
- Track pending document verification, app installation,



and profile completion.
- Report skilled feedback, onboarding challenges, and service area requirements.

Key Performance Indicators (KPIs)

* Number of professionals contacted.
- Number of successful app installations.
- Number of completed professional onboardings.
- Percentage of profiles completed and verified.
- Number of active professionals in assigned locations.
- Daily field visits and follow-up completion.
- Professional satisfaction and onboarding support quality.

Eligibility and Skills

* Any degree or diploma; relevant field sales, marketing, healthcare, or customer service experience preferred.
- Good communication and interpersonal skills.
- Basic knowledge of mobile applications and smartphones.
- Willingness to travel within assigned locations.
- Ability to explain app features clearly and assist professionals patiently.
- Basic knowledge of nursing or healthcare services is an advantage.

Experience-0–3 years of experience* in field operations, sales, customer onboarding, healthcare recruitment, or app-based service onboarding. Freshers with good communication and fieldwork skills may also be considered.

Personal Attributes

- Proactive and self-motivated.
- Responsible and target-oriented.
- Professional and respectful while interacting with nurses and clients.
- Good time management and follow-up skills.
- Comfortable working independently in the field.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Field Executive at Care Stride (Chennai)
🏢 IIET Society
📍 Chennai