The primary responsibility of the Facilities Management is to manage and coordinate complex maintenance, repairs and office moves, new buildings and expansion projects within the NTT office setting and related buildings, including tenants and ensure that these are carried out within the service level agreement. Key roles and responsibilities:

Oversee the co-ordination of maintenance and repairs requests

Ensure that all service requests are responded to, distributed and co-ordinated

Take responsibility for ensuring that these requests are completed in a timely manner and within the agreed service level agreement

Ensure the completion of daily building inspections

Conduct daily walkabouts, including the cleanliness checking of all areas, especially bathrooms, break rooms and kitchens

Report any findings to the risk management team

Correct identified non-compliance to maintenance standards to ensure adherence to the required health and safety standards

Plan, manage and oversee the general routine maintenance and repairs schedule

Ensure that the required tasks are completed according to the schedule and ensure that accurate records regarding these schedules are maintained in the maintenance database

Ensure that buildings, offices, and equipment are maintained to the required standards and that service levels are met

Support the build of new business facilities, by ensuring the most appropriate selection of sites

Manage renewals, options, terminations and escalations of existing building leases

Advises on the planning and co-ordination of office moves and expansions and renovations within NTT and the impacted tenants

Manages tasks that relate to the maintenance and secure storage of tools, equipment and office consumables

Oversee the replacement of broken and depreciated tools and equipment

Ensure that office equipment operates effectively with minimal unplanned downtime and maintain accurate records of the condition of equipment

Oversees the ordering of office furniture and following up on orders, payments and deliveries





Accountable for the management of stock and furniture in storage

Oversee the management and coordination of all third parties involved in supplying services related to a facilities project

Liaise with existing tenants to assist with the co-ordination of routine and scheduled maintenance, repairs and renovations.

Responsible for operational management of the facilities team

Create and implement plans and reporting on the team activities in the required forums

Co-ordinate and manage shifts and time keeping of the facilities team

Participates in the management and reporting of the costs related to office moves, expansions, renovations and general maintenance and repairs

Continuously assess, control and recommend cost savings related to facilities related projects

Maintain the assets registers, ensuring records are kept of all permits, leases, correspondence with vendors as well as reviewing all contractor documentation Knowledge, skills and attributes

Proactive individual with a positive attitude towards work

Display good interpersonal skills used to deal effectively with internal and external stakeholders.

Ability to exercise sound judgement and display the ability to deal effectively with conflict

Excellent verbal and written communication skills

Professional attitude and appearance

Excellent organisational skills

Customer service attitude

Ability to prioritise and track tasks and multitask

Ability to make quick decisions

Excellent interpersonal skills

Display excellent interpersonal skills and able to coach and mentor more junior employees reporting to them

Valuable project management skills

Business and commercial acumen coupled

Ability to balance delivery with agreed and contracted expectations

Effective and professional leadership and people management skills

Ability to professionally handle complaints, problems and issues, managing resolutions and corrective actions Academic qualifications and certifications:

Diploma in Facilities Management Experience required:

Relevant working experience in a similar position

Relevant working experience in a related environment

📌 Facilities Manager (Mumbai)
🏢 NTT
📍 Mumbai