- Attend all incoming calls and ensure missed percentage is not more than 1%, Increase conversion from lead to walk-in and repair
- Understand customer issues and service requirements, Book appointment, guide customer to nearest icare, Follow-up with customers who has not reached icare
- Provide stock and repair status to customers, and block parts for repair
- Identify opportunities and sell AC+ P+ and other accy
- Provide daily appointments, conversions, and revenue generated report
Requirements
- Solid persuasion and negotiation skills
- Comfortable handling customer objections
- Knowledge of Apple products
- Positive attitude and target-oriented mindset
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.