Company Description PACIFIC BLUE CARGO PVT. LTD. is a growing logistics organization led by founder Mr.

Parag

Bawdekar, who brings over 12 years of experience in end-to-end global logistical solutions. The company specializes in customized services such as freight forwarding and transportation across air, sea, and surface modes. With a well-connected field team, PACIFIC BLUE focuses on reliable, high-quality, time-bound, and cost-effective shipment delivery.

A strong global network of expert agents supports safe and timely freight movement within the world trade economy. The company offers a dynamic environment for professionals interested in international logistics and customer service.

Role Description This is a full-time, on-site role based in Mumbai for an Executive or Sr. Executive – Customer Service. The role involves handling customer inquiries and service requests, coordinating shipment status updates, and ensuring timely communication with clients and internal teams.

Responsibilities include preparing and updating documentation related to freight forwarding and transportation, resolving service issues, and following up proactively to ensure customer satisfaction. The Executive or Sr. Executive will liaise with operations, sales, and external agents, maintain accurate records in internal systems,



and support continuous improvement of service processes.

The position requires a customer-focused approach and the ability to work in a fast-paced logistics environment.

Qualifications

- Candidates should possess strong customer service and client relationship skills, including clear communication, active listening, and a solution-oriented mindset.
- Candidates should possess logistics and freight-related skills, such as basic knowledge of freight forwarding, transportation modes (air/sea/surface), and shipment documentation.
- Candidates should possess organizational and coordination skills, including attention to detail, time management, and the ability to handle multiple shipments and requests simultaneously.
- Candidates should possess proficiency in common office and communication tools, including email, spreadsheets, and internal CRM or ERP systems.
- Candidates should have good spoken and written English; knowledge of local languages and prior experience in logistics or supply chain customer service will be an advantage.
- Candidates should ideally have a relevant diploma or degree (e.g., Commerce, Business, Logistics, Supply Chain) and the ability to work on-site in Mumbai on a full time basis.

📌 Executive or Sr. Executive customer service.. (Mumbai)
🏢 Pacific Blue Cargo
📍 Mumbai