Responsible for managing end-to-end courier and logistics operations, including shipment booking, tracking, dispatch, delivery coordination, and customer support. Coordinate with courier partners and internal teams to ensure timely and accurate delivery of documents and parcels.
Key Responsibilities:
- Manage daily courier bookings, dispatches, and deliveries.
- Coordinate with courier companies for pickup and delivery schedules.
- Track shipments and follow up on delayed or undelivered consignments.
- Maintain accurate records of courier receipts, AWBs, PODs, and invoices.
- Handle customer and internal queries related to shipment status.
- Coordinate with vendors for rates, billing,
and service issues.
- Prepare daily/weekly courier reports and maintain documentation.
- Monitor courier expenses and verify invoices.
- Ensure proper packaging, labeling, and documentation of shipments.
- Resolve delivery discrepancies, damages, and returned shipments.
- Maintain valuable relationships with courier and logistics service providers.
- Ensure compliance with company procedures and applicable shipping requirements.