Must Have Experience · Experienced in implementation of ITSM solution using industry best practices · Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound · Good experience of Service Portal and widget creation · Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation · Knowledge of Authentication via Auth 2.0, certificates and Mid Server · Implemented ServiceNow project in Domain separated instance · Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. · Good knowledge of MID Server installation and management · Experience of custom applications development · Experience of LDAP/Active Directory/SSO implementation · Experience of Orchestration use case implementation Good to have Experience · Knowledge of Flow Designer, Integration Hub · Worked on Discovery,



Service Mapping, Event Mgmt · Worked on CSM, HRSD, GRC, ITBM · Experience in working on Performance Analytics · Design and modification of ServiceNow Service Portal. · Review existing set up and provide best practice recommendations in line with the OEM · Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. · Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Skilled · 3+ years of experience with ServiceNow required · 5+ years of experience with IT Industry required Academics · Certified System Admin · CIS-ITSM, Certified Application developer · ITIL Foundations certification is preferred. · Bachelor’s degree or equivalent combination of education and experience.

📌 ESM Tech Lead (India)
🏢 Hexaware
📍 India