JOB TITLE SERVICENOW ARCHITECT (8-10 YEARS) Must Have Experience • Experienced in implementation of ITSM solution using industry best practices.

- Experienced of implementing ITSM + (one of ITOM, ITAM, SPM, GRC, CSM, HRSD) • Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Very valuable experience of REST and SOAP based integration, scripted REST and SOAP API creation.
- Knowledge of Authentication via Auth 2.0, certificates, and Mid Server • Implemented ServiceNow project in Domain separated instance.
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt. and Orchestration use cases.
- Good knowledge of MID Server installation and management • Experience of custom applications development • Experience of LDAP/Active Directory/SSO implementation • Knowledge of Flow Designer,



Integration Hub and Orchestration use case implementation. Good to have Experience • Experience in working on Performance Analytics • Design and modification of ServiceNow Service Portal.
- Review existing set up and provide best practice recommendations in line with the OEM.
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional • 8+ years of experience with ServiceNow required • 5+ years of experience with ITSM and in Architect role Academics • Certified System Admin – must have • CIS-ITSM, Certified Application developer, CIS – CSM must have • ITIL Foundations certification is preferred.
- Bachelor’s degree or equivalent combination of education and experience.

Experience in below

📌 ESM Tech Lead (India)
🏢 Hexaware
📍 India