Responsibilities:

- Act as the primary point of contact for end-users seeking assistance with the in-house ERP, addressing user queries on system functionality, navigation, and troubleshooting.

- Collaborate with both Business/Ops and Development teams to ensure effective communication and understanding of user requirements.

- Provide demos and training to end users as and when required.

- Diagnose and troubleshoot issues, providing timely resolution and ensuring minimal disruption to operations, and escalate defects to the development team with clear reproduction steps.

- Document detailed requirements gathered from business users regarding application functionality. Good communication and documentation skills are essential.

- Adhere to company policies and industry regulations.

- Keep abreast of new features and enhancements released to the in-house ERP, and support user adoption of each release.





- Generate reports from the in-house ERP and share them with stakeholders. MS Office knowledge is essential.

Requirements:

- Bachelor's degree in any stream. However, a degree in information technology, computer science, or a similar field will be an added advantage.

- At least one year's experience in a technical support role in a related industry preferred.

- Excellent organizational and time management skills.

- Exceptional interpersonal, collaboration, and communication abilities.

- Excellent analytical and problem-solving skills.

- Ability to work independently and prioritize tasks in a dynamic environment.

- Familiarity with ERP concepts and business processes will be considered a significant advantage. As our ERP is built in-house, experience with a specific commercial ERP product is not required.

📌 Erp Support Executive (Kochi)
🏢 Innovation Group UAE
📍 Kochi